Serpentini Chevrolet of Strongsville

I’ve been meaning to write this for awhile. I purchased a 2013 Mazda CX-5 at the end of January this year. Since then I had numerous issues with the vehicle. The car was purchased “As is”, but I purchased a 2013 Mazda CX-5 at the end of January this year. Since then I had numerous issues with the vehicle. The car was purchased “As is”, but I feel like many things that the dealership should have caught were missed. For example, after I got home from the dealership, the car would not shut off. I called and they said they would get back to me, but never did. After doing my own research, I found out it was due to a problem with the gearshift not being aligned properly. I believe this is something the company should have caught before selling the vehicle. The car was also not very clean, as I later found crumbs and dried drink remnants in the back of the car. Then, a few weeks later, the breaks on the car start squeaking. I take it in to Conrads and they determined that the wheels were squeaking because the tire pads that the dealership put on tires to replace the old ones were cheap, old, and rusty. I also had issues receiving the title to the car. I was told it would arrive at my house within 30 days. After 30 days had passed and I had still received nothing, I called and apparently it was never sent to me at all. I received it a couple days after I called, so it is likely that it would not have been sent if I did not call. The newest issue that just popped up is that the air conditioning doesn’t work. Which was hard to test when the car was purchased since it was winter. I understand that older cars may have more issues that arise, but the amount of issues that have come up in such a short period of time tells me that the dealership did the bare minimum to make sure the car was in good shape to sell. More

I was a half hour early for my appointment but was taken immediately. In addition to the scheduled work I asked for an oil change to be included. They threw in a tire rotation and complete inspection. All g immediately. In addition to the scheduled work I asked for an oil change to be included. They threw in a tire rotation and complete inspection. All ghat was completed in less than the estimated time! Very impressive! More

Excellent experience with Ricardo Hoskin for sales. Excellent experiences with service over the last three-plus years. Excellent experiences with service over the last three-plus years. More

I just purchased a 2021 80th edition Jeep Compass. I could not be happier. Sergio was exceptional and courteous with the sale. We called ahead and told him we lived an hour away and were concerned I could not be happier. Sergio was exceptional and courteous with the sale. We called ahead and told him we lived an hour away and were concerned the Jeep may sell before we get to the dealership. He assured me he would place it where it was away from the public and put a hold on it until we got there. He made my daughter and myself feel at home. Not only did he have the Compass detailed, he filled it with a full tank of gas. To say Sergio went the extra mile for us would be an understatement. Additionally, Josh in finance made the paperwork transition very pleasant. In sum, I would recommend Serpentina Chevy to anyone because of employees like Sergio and Josh. Dwayne Hallman More

I recently had a module replaced that was defective. The service team was very efficient and took care of everything promptly thank you. The service team was very efficient and took care of everything promptly thank you. More

Oil changes are quick but a bit overpriced, they always upsell future service which is way overpriced an instillation of new tires is 10 times the amount others charge for the same service. upsell future service which is way overpriced an instillation of new tires is 10 times the amount others charge for the same service. More

The oil change process is quick & efficient , The staff are friendly and waiting areas ok are friendly and waiting areas ok More

Vera Scarl did an amazing job getting me into my vehicle. She takes her time and listens to all your concerns and has the patience of a Saint. Vera is a 5***** Sales associate. She takes her time and listens to all your concerns and has the patience of a Saint. Vera is a 5***** Sales associate. More

Mike in service was excellent. Listened intently to my explanation of the issues with my vehicle. When the work was completed he throughly explained what repairs had been completed Listened intently to my explanation of the issues with my vehicle. When the work was completed he throughly explained what repairs had been completed. More