Seminole County Chrysler Dodge Jeep RAM

Where to begin. My wife’s van was acting up we had to have it towed. Matthew was amazing he went above and beyond. The repairs were costly he helped us get it into our budget and made sure all other dama have it towed. Matthew was amazing he went above and beyond. The repairs were costly he helped us get it into our budget and made sure all other damage from it that wasn’t noticed initially was taken care of. Matthew thank you very much from my entire family your guys now have customers for life. More

Justin was very helpful and kept me up to date on the status of my repair during the holidays. He was easy to reach and explained what happened to my car and how it would be repaired. status of my repair during the holidays. He was easy to reach and explained what happened to my car and how it would be repaired. More

Always a pleasurable experience well visiting this dealership. Manny did an excellent job checking me rather quickly and kept me in the loop throughout the whole service appt. dealership. Manny did an excellent job checking me rather quickly and kept me in the loop throughout the whole service appt. More

This had to be the most disturbing visit to a car dealership I have ever had. Chad Clingerman Internet Sales should be terminated. We arranged a tentative price on a 2018 Explorer and I made an a dealership I have ever had. Chad Clingerman Internet Sales should be terminated. We arranged a tentative price on a 2018 Explorer and I made an appointment to see the vehicle Saturday Jan 2nd ETA 3-4pm. He knew I was making an approx 4 hr drive from South Sarasota county. Almost 8 hr round trip. He ASSURED me the car was IMMACULATE. On my way I also texted him. He confirmed. We pulled into the dealership ( I had my brother with me); car was parked in the used car lot. That was the first surprise , thought it would have been pulled out ready for us. I parked my car next to the Explorer . First thing we noticed ; leaves all over the car. No attempt whatsoever to have the car ready. I texted Chad I we were outside looking at the vehicle and noticed awful damage on the hood. He texted back 'pictures are good, don't know about the damage, I'll find out'. Expected Chad to come out, he didn't. Salesman Diego arrived with name tag Mark? I called him Mark and said he name was Diego. Showed him the hood. He was shocked. He admitted he would NOT buy the car. Didn't know what the damage was. Paint had bubbled and was peeling. Still no Chad. We also noticed the roof rails were broken. Just hanging there. Diego , myself and my brother walked into the dealership for an explanation. Sales manager came out of his office , stood behind Chad (who remained seated the whole time). Chad seemed perplexed and stated again in front of everyone the car was immaculate! Pictures were good. Admitted he never actually seen or touched the vehicle. Still remained seated. Sales manager Mark Chavez , my brother and I walked out to the vehicle. Chad again remained seated. What a rude , disrespectful, deceitful person. Mark Chavez said over and over again he was sorry. He would not have used the word immaculate. Described the damage as possible sun damage and it was the used car managers responsibility. He told my brother not to touch the hood because it would make the damage worse!!!! He was sorry we made such a long trip and should have consulted with a sales man and that sales man that would have sent video etc. Mark Chavez then turned his back on us and walked away leaving us standing by the vehicle with a 4 hr drive back home awaiting us. Received an email from him that evening, stating again he was sorry for our experience as it was not common practice. Again the most disturbing visit to a dealership I have ever had. Coming from 4 hrs away and we were treated like garbage and the car we were ready to buy had severe hood damage. Chad Clingerman needs to be terminated immediately. Only honest person was Diego. Imagine a sales person at a Dealership stating he would not buy the vehicle you had driven 4 hrs to buy. Chad Clingerman never left his seat! Never got up! He is a coward. A deceitful individual. Mark Chavez could have offered us something for this disaster. Water for the trip home , complimentary something .Anything!!! A small gesture of goodwill.He just walked away. More

Excellent service, Kevin listens and has kept up well informed of the status. They also gave us a loaner. We will definitively used this service center again. informed of the status. They also gave us a loaner. We will definitively used this service center again. More

Excellent customer service, they paid attention to all of my needs. The best experience you could ask for. The staff was very friendly and the work was completed correct and on time. I was notified immedi my needs. The best experience you could ask for. The staff was very friendly and the work was completed correct and on time. I was notified immediately in my car with them. More

Justin did a great job. I hope you know what a great employee he is for your company. Next time I come I will most definitely ask for him again. employee he is for your company. Next time I come I will most definitely ask for him again. More

Jonathan Fiermonti had my car in and out and had the issues resolved. He kept in touch with me throughout the process. Car was much cleaner when it came home compared to when it went into the shop! Than issues resolved. He kept in touch with me throughout the process. Car was much cleaner when it came home compared to when it went into the shop! Thanks Jonathan for getting it done! More

Justin is amazing. Very attentive to my concerns. Fast Justin is amazing. Very attentive to my concerns. Fast and friendly. Had my loaner ready to go and car was ready on time. Thank you. Justin is amazing. Very attentive to my concerns. Fast and friendly. Had my loaner ready to go and car was ready on time. Thank you. More

As usual, problem was fixed within a reasonable amount of time. Leak in tire was diagnosed and patched. I was treated with respect and courtesy. time. Leak in tire was diagnosed and patched. I was treated with respect and courtesy. More