
Seminole County Chrysler Dodge Jeep RAM
Sanford, FL
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Great! These people are great! Kerry ,my service rep, always takes good care of my Jeep grand Cherokee, and makes me feel at home, I wouldn't take it anywhe These people are great! Kerry ,my service rep, always takes good care of my Jeep grand Cherokee, and makes me feel at home, I wouldn't take it anywhere else. More
Seamless car buying experience!!! Thank you Captain Dave for making this buying experience the best ever. From the test drive to the final paperwork, everything went pretty smooth. Lov Thank you Captain Dave for making this buying experience the best ever. From the test drive to the final paperwork, everything went pretty smooth. Loving my new 300S! More
Started Great, Now we are just a Past SALE. We bought a Mercedes Benz C Class less than 2 weeks ago. On the test drive our salesman Captain Dave assured my husband he will fix the horrible back We bought a Mercedes Benz C Class less than 2 weeks ago. On the test drive our salesman Captain Dave assured my husband he will fix the horrible back windshield tint if we purchased. We did purchase, the process took over 5 hours as we had to wait for Finance to sign paper work with our 2 yr old toddler. Left there at midnight and went out of town that weekend. On Tues the following week I contacted the salesman who then told me basically we already purchased the car as is. This dealership has no integrity for its customers. I asked him to speak to his manager, God knows if he ever did I never received a call back or response. I then saw a thank you for purchasing letter and emailed them regarding the issue, it has been almost a week and no response. I will call the manager today! Captain Dave a doing a good job at first and the Finance Manager was amazing. I am pretty disappointed. The dwell on free washes and bbqs, I just want the tint replaced since you sold me a car that I cant barely see out the back window. I have 2 relatives looking for car, will I send them there...NO thanks. More
Excellent Customer Service Guy My Jeep needed a software update and a wheel speed sensor replaced. Don Boone was very professional in answering questions, explaining everything, and My Jeep needed a software update and a wheel speed sensor replaced. Don Boone was very professional in answering questions, explaining everything, and keeping me updated. Field's has a great waiting area, including a special area for the kids, and a great snack bar. More
Rename your "service" dept Bought my brand new van there in April of 2014. They messed up the title paperwork twice. They did finally correct it. I noticed the air conditioni Bought my brand new van there in April of 2014. They messed up the title paperwork twice. They did finally correct it. I noticed the air conditioning wasn't getting very cool. As in 30 minutes in it on high and I am still sweating in my 1 year old van. Took it in as it was under warranty. Told them what was going on and that it was more then likely the expansion valve. They said it was a half pound over charged and gave it back. Still hot. Took it back, they said it was in spec after checking it in the garage of an air conditioned shopped. We asked for the dodge procedures and standards for the ac. We followed the procedures our selves and it failed ever test. Took it back for the 3rd time and gave them the results. Surprise surprise the expansion valve was bad. The gm was rude, we emailed him in a none confrontational manner and he was condensing. I will not purchase another vehicle from this dealership. Ever. More
Great Buying Experience on My Patriot! Went to Field's a week ago planning to buy a used Patriot. Test drove it and was on the fence about it because of a couple minor, typical used car is Went to Field's a week ago planning to buy a used Patriot. Test drove it and was on the fence about it because of a couple minor, typical used car issues. "Capn" Dave and Riley Eiland took time to find out what I really wanted and needed and came up with an even better idea: a new car for essentially the same price!!! No pressure or slick tactics...just rebates, incentives and simple math! I felt comfortable that they were interested in me and not just maximizing profits. When I took delivery they made sure I was out in 30 minutes since I told them this was very important to me; no upselling, time wasting stuff. I left feeling like I had really stumbled into something great and never looked by. Not a hint of buyers remorse. Top notch dealership...Hope I need something they sell in the future! D, Clark More
Certified nightmare We bought a 'certified' vehicle that had bad tires, squeaky brakes, bad alignment among other issues. It even needed new windshield wipers. I brou We bought a 'certified' vehicle that had bad tires, squeaky brakes, bad alignment among other issues. It even needed new windshield wipers. I brought the Chrysler Minivan back and they told me I was braking incorrectly. The Saint Augustine dealership, who also was braking incorrectly, found that the rotors were rusted on this certified car that had less than 16,000 miles. I spoke with the GM several times and was told that we were driving incorrectly and the service manager, John made several appointments with me but wasn't there when I drive over. I live in Saint Augustine...thankfully we traded the vehicle and will never have to deal with Fields again. More
Very good I left and my engine light was on, came back to dealership, they turned it off, later it went on again, going in again to have it checked on 4/23 I left and my engine light was on, came back to dealership, they turned it off, later it went on again, going in again to have it checked on 4/23 More
OLF and a Recall I went to Fields for my usual oil change and was informed I had a recall on the heated mirrors on my 2011 Jeep Wrangler. Chris the Service Manager sai I went to Fields for my usual oil change and was informed I had a recall on the heated mirrors on my 2011 Jeep Wrangler. Chris the Service Manager said he would work me in and take care of the recall. This saved me a trip and was very much appreciated. In this day and age it is a pleasure to do business with a company that values the customers time when the norm seems to be the opposite. Great job Field's! More
Maintenance/Service Excellent service as always. Have been going to Fields CDJR since they opened. Very close to home and the best dealership in my 40+ years of vehicle o Excellent service as always. Have been going to Fields CDJR since they opened. Very close to home and the best dealership in my 40+ years of vehicle ownership. More