Seminole County Chrysler Dodge Jeep RAM

Service Sean in the Service Department went above and beyond to perform service recovery after I had a bad experience with a Fields technician the previous we Sean in the Service Department went above and beyond to perform service recovery after I had a bad experience with a Fields technician the previous week. Sean ensured my vehicle was serviced and communicated with me by telephone twice during the day with status updates. Impressive! I did ask for a manager to contact me and have never heard from him. That’s disappointing. More

Great Service! Thanks to Jim Todd, Tom Horton and Kerry Kearney for the excellent service! These guys went out of their way to make sure the repair on my 2014 Power Thanks to Jim Todd, Tom Horton and Kerry Kearney for the excellent service! These guys went out of their way to make sure the repair on my 2014 Power Wagon was completed quickly and I was back on the road. These 3 guys make doing business easy!! Thank you! Dave McDonald More

Excellent service We always bring our van here for service. It is quick and easy. They have a very nice place to Lounge while waiting and the complementary ice cream We always bring our van here for service. It is quick and easy. They have a very nice place to Lounge while waiting and the complementary ice cream and cookies are much appreciated. More

Another Great Service Experience I had to drop my SRT off for scheduled maintenance and to also look into a few rattling noises. Kerry my service advisor kept me well informed on the I had to drop my SRT off for scheduled maintenance and to also look into a few rattling noises. Kerry my service advisor kept me well informed on the process, so it just nice to know the customer care carries over from sales to service. More

Elated New Jeep Owner We are seasoned veterans of car buying but first time Jeep buyers. We needed/wanted to order our Jeep as we had specific wants! From beginning to arri We are seasoned veterans of car buying but first time Jeep buyers. We needed/wanted to order our Jeep as we had specific wants! From beginning to arrival Tim McArdle (our sales specialist) was supportive, enthusiastic and helpful. We had visited MANY Jeep dealerships in the area - prior to meeting these folks at FCJDR - none compared to the excellent customer service we received! Not only were they helpful but they accommodated installing some after-market accessories we wanted. The ordering process was worth EVERY second of waiting for (and we aren't the patient type!) First class dealership!! We even brought the "grands" when we went to pick up our jeep! They thoroughly enjoyed the kid friendly media room for them- not to mention the barbecue lunch and ICE CREAM! Made the whole process so much fun for them (AND us!) We judge a dealership not only by it's selection and ability to get exactly what we want, but also by it's service department. TOP NOTCH in all categories. We don't live exactly "close" to this dealership but will be scheduling our regular maintenance service with these folks regardless! THAT'S how much we like them! Bryan Cayce in service, Rhonda in finance, Tim McArdle in Sales and Brian Williams the GM Sales Mgr- ALL treated us with great customer service- which has begun a permanent new family-type relationship! More

Warranty claim Very pleased with my experience dealing with service department. Andy in service took care of issues I was having with vehicle and overall experience Very pleased with my experience dealing with service department. Andy in service took care of issues I was having with vehicle and overall experience was great More

Fantastic My salesman Ronnie was awsome. He not only found the exact truck that i wanted but he also gave me a great deal. He worked hard to determine what i My salesman Ronnie was awsome. He not only found the exact truck that i wanted but he also gave me a great deal. He worked hard to determine what i wanted and then gave the options to help me choose a truck. He was responsive and very professional. Ronnie is a real asset to the Feilds Auto Group. Feilds has been a pleasure to do business with. Thanks Ronnie and thank you Feilds. More

Incredible Service Every Time Fields is the best dealer and service department I have ever dealt with. I will not take my jeep to any other service department, I tried that before Fields is the best dealer and service department I have ever dealt with. I will not take my jeep to any other service department, I tried that before with every other dealer in Orlando and most of them have no idea what they are doing. I actually took my jeep 7 times to a dealer that was closer and they could never fix the problem. I took it to Fields once and they fixed it. Service department reps are the best! More

ZERO follow up Ask Rashad.... ZERO follow up. Zero calls returned. Zero requests of trade-in request given. Even at initial visit, time spent waiting. 100 percent dr Ask Rashad.... ZERO follow up. Zero calls returned. Zero requests of trade-in request given. Even at initial visit, time spent waiting. 100 percent dropped the ball More

Great service and great people Great people. Quick service. Good waiting area and coffee. The service department was great with us. Satisfied with the whole team and the cleanliness Great people. Quick service. Good waiting area and coffee. The service department was great with us. Satisfied with the whole team and the cleanliness in the work area.. More