Seminole County Chrysler Dodge Jeep RAM

Great service Great and efficient service. All employees polite and helpful. Waiting area comfortable, plenty of room. Nick was my service advisor, very helpful. Ca Great and efficient service. All employees polite and helpful. Waiting area comfortable, plenty of room. Nick was my service advisor, very helpful. Car parked right outside door when finished. More

Told different stories from different people My Jeep Cherokee was brought in for service due to car completely shutting off without warning leaving me in no control over the vehicle or it’s steer My Jeep Cherokee was brought in for service due to car completely shutting off without warning leaving me in no control over the vehicle or it’s steering because power steering is also lost when the car randomly shuts off. Received a phone call from a man by the name of Tom in the service department. On our first phone call Tom advised me someone test drove my car and was able to duplicate and experience the car shutting off without warning as I described. There was no other update offered at that time and the cause of the problem had not been discovered. The next time I spoke with someone I spoke with a man by the name of Jim who informed me that they had driven my car multiple times and no one had been able to duplicate or experience the car shutting off as I described. I advised him that Tom previously told me someone did duplicate it, but Jim insisted no one had. I added that I had done some of my own research online and my issue seemed to be experienced by a number of Jeep Cherokee owners. I was offered no other update and Jim was still not able to advise me what was wrong with my car. I went another day without hearing from the service department and stepped foot in the service department on a Saturday, which was one week from the day I dropped my Jeep off. I was there to just get something out of my car, because I was under the impression the car was still being looked at, when a member of the service department advised my car had been “fixed.” No one had called me to inform me the car was “fixed” or ready to be picked up. No one in the office would tell me what was wrong with the car or how it was fixed, only that they could never duplicate the problem and they did a software update. I am still trying to wrap my mind around how something can be said to be “fixed” when the problem was never discovered and addressed. The individual telling me my car was “fixed” continued to speculate about what could be wrong with the car as the valet retrieved the car from the service lot. Yet he insisted the problem had been fixed. With no repair being offered, I have no choice to take back the 2017 Jeep Cherokee (purchased new) that shuts off completely without any warning unexpectedly. I do not feel safe driving this vehicle. I will be trading my Jeep in this weekend and will be purchasing elsewhere. I am a previous Jeep owner, as well as other members of my family. I will never purchase another Jeep vehicle, sad to say. This is the worst experience I’ve ever had with any vehicle I have ever owned. More

Always a Pleasure This dealership is amazing. Always a first class service from the time you come I. The door to the time you leave. I keep coming back because of the This dealership is amazing. Always a first class service from the time you come I. The door to the time you leave. I keep coming back because of the level of service I am provided. More

Consistent top-notch service Have been taking my Ram here for over a year and every time the staff shows a level of professionalism, commitment and give a s**t that has been unmat Have been taking my Ram here for over a year and every time the staff shows a level of professionalism, commitment and give a s**t that has been unmatched any other place I go. They genuinely care about making sure everything is done the right way. More

Clean and efficient. Love Fields! Scheduled oil change and tire rotation time. Let me know what services would be needed in the future. They aren’t pushing and had my vehicle ready ahe Scheduled oil change and tire rotation time. Let me know what services would be needed in the future. They aren’t pushing and had my vehicle ready ahead of time. More

Horrible Customer Service!!! Many dealerships struggle to provide good Customer Service. Fields Chrysler's Customer Service is easily the worst I've found in the area. They go b Many dealerships struggle to provide good Customer Service. Fields Chrysler's Customer Service is easily the worst I've found in the area. They go beyond poor service to the point of flat-out dishonest service. If you refuse the up-sell pitch, they even use bully tactics to push the add-on's. I recently used the FSA help-line to arrange for a service appointment at Fields for the T33 Safety Recall. Even the FSA representative got frustrated with the Fields Service dept. and recommended I go to Hurley instead. More

Service Great service, Mr Tom Richmond service advisor is very professional and accurate on his suggestions. He kept me well updated on vehicle repair status, Great service, Mr Tom Richmond service advisor is very professional and accurate on his suggestions. He kept me well updated on vehicle repair status, thanks More

Service visit Overall good dealership. Should have had someone at the door to direct people to right spot,i.e. no greeter at service desk. A gentleman did finally a Overall good dealership. Should have had someone at the door to direct people to right spot,i.e. no greeter at service desk. A gentleman did finally acknowledge me and excused themselves and acknowledge d there lack of personnel on the floor. My first visit with you. Did not know what to expect. More

First Impressions Being my first visit to this dealership, I have to say that I was very impressed with the facilities and best of all, the personal attention that was Being my first visit to this dealership, I have to say that I was very impressed with the facilities and best of all, the personal attention that was delivered. My issues were addressed under warranty, and my Service Advisor made sure to squeeze me in without an advance appointment. Great job guys! More

Excellent service Andy did a great job keeping me informed of the service progress. The Jeep is running great and we like the dealership a lot. Thanks. Andy did a great job keeping me informed of the service progress. The Jeep is running great and we like the dealership a lot. Thanks. More