Seminole County Chrysler Dodge Jeep RAM

I wish I would have done more research before going here. If I could give 0 stars I would. I took my vehicle to Crysler Dodge Jeep Ram of Seminole County believing they were better than the Deland Dodge Jeep If I could give 0 stars I would. I took my vehicle to Crysler Dodge Jeep Ram of Seminole County believing they were better than the Deland Dodge Jeep Ram. Boy was I wrong. My regular mechanic suggested I take my Durango to a Dodge dealership to have the Auxillary battery tested. I made an appointment and dropped it off the night before. Around 11 am I got the diagnostic report via text from them after checking over my vehicle. It had two items listed as needing to be done IMMEDIATELY. The first was replacing both batteries (for $741.87) and the second was performing fuel system service with a throttle body clean (for $404.97). The batteries did not surprise me as that was the reason I went. They sent me a portal link stating the work to be done, but no explanation. The directions on the portal said to read the comments to find more information, but there were no comments. Just our technician found a problem. I called at 1130am to find out what problem they had found since this needed to be done IMMEDIATELY and I wanted my vehicle back by the end of the day. By 2 pm I still had no response, so I called again. Was put on hold for 20 mins before being told my service advisor was still unavailable. The work was so important that it needed to be done NOW, but not important enough to answer my questions or call me back. After waiting past 3 pm I told them via text they were not allowed to work on my car and I would pick it up by 5 pm. Magically they were able to call me back. I called my regular mechanic and scheduled the fix for the next day( and it was only $675). The real kicker to me is that the fuel system was fine and no work was needed. My mechanic said it was a recommended service to be done at 100,000 miles unless I report issues, which I did not. So they lied to me about work needing to be done leaving me worried and concerned about the safety of my vehicle, to earn an extra buck. Avoid them like the plague. More

Worst experience buying a Jeep from these horrible vultures. Car dead in less than 12 hrs and won't do anything or even call. DO NOT GO HERE vultures. Car dead in less than 12 hrs and won't do anything or even call. DO NOT GO HERE More

My new car was bought here. The sales team was not the issue. The issue was when the new car immediately broke. Ok. Things happen. The whole radio touch screen went out. This ba The sales team was not the issue. The issue was when the new car immediately broke. Ok. Things happen. The whole radio touch screen went out. This basically controls everything in the car. I took it back to be repaired. Was told I would be getting a refurbished unit to replace it. I did not agree with this solution as my car was NEW not used or refurbished in any way. Went around in circles dealing with Chrysler corporation and trying to contact the general manager for this dealer, to try and move it up the chain to maybe get a more acceptable solution. The general manager never responded to any calls or emails. Instead he had the service manager, Tom Harpster, call and try and convince me to take this USED radio. Some story about it being personally tested because it was operated on by an actual human and not one off the assembly line- blah blah blah. Anyhow, I was so over my car not working that I agreed to take this refurbished radio. I was told to bring my car in and it would be fixed the next day. Tom wanted me to stay around and chat, learn a little more about him??? So naturally I show up, entire family in tow, I needed my husband to give me a ride home. So we waited to hear what Mr. Tom the service manager had to say. My husband was still not happy about spending $50,000 on a car and having used parts put in. Tom kept us waiting for a good half hour with 3 little kids. Then he came in like his pants were on fire to talk to us. An immediate air of aggravation and attitude. Of course he already knew we weren’t happy about the way our car was being fixed because my husband explained to one of the service guys who we spoke to when we arrived that he was still upset. He wanted Tom to explain about the process and make him feel better about getting this part and it’s warranty-being used, and what that meant for the car’s warranty. Instead of making us feel good about getting this fixed, he yelled at us in the lobby. He told us that if we weren’t going to be satisfied with his team putting a used part in my brand new and paid for car, we could leave. He was demeaning to me as a woman, saying he and I had had an “adult conversation” about this and now here’s my husband with questions. As a matter of fact, he said he would not fix our car and we could go some where else. I have never been treated so poorly by a manager of a business before. I’m sad to have spent any money with this dealer. And we wasted weeks trying to come to a resolution. Weeks where my car wasn’t working. I took it to another local dealer. And now we are on the road to a NEW part being placed in my new car. So I guess it worked out. I will never ever use this dealer again. I have been very loyal to Chrysler. I’m on my 3rd Pacifica and I’ve loved them. But this dealer is not in the business of customer service. Tom Harpster should not be talking to customers. He was disrespectful and rude. I wish I had read some reviews before purchasing here. People have had a lot to say. Hopefully my review will help people when choosing their local dealer relationship. People deserve to be treated with respect and dignity. You won’t find that at Chrysler Jeep Dodge Ram of Seminole County. More

Worst service experience ever! ! After having my truck for a whole week, the cost to diagnose without any repairs $843!! I should have read the reviews on this place first. A mistak ! After having my truck for a whole week, the cost to diagnose without any repairs $843!! I should have read the reviews on this place first. A mistake I won’t make again!! More

THEY WILL RIP YOU OFF. THIS IS HOW THEY ARE ABLE TO CONTINUE DOING BUSINESS. YOU WON'T FIND THE OWNER BECAUSE THIS DEALERSHIP IS IN THE NAME OF ANOTHER DEALERSHIP IN OREGON THIS IS HOW THEY ARE ABLE TO CONTINUE DOING BUSINESS. YOU WON'T FIND THE OWNER BECAUSE THIS DEALERSHIP IS IN THE NAME OF ANOTHER DEALERSHIP IN OREGON. ALL I WANTED WAS AN ESTIMATE ON MY TRUCK AND THEY SAID IT WOULD BE $175.00 TO DO THE DIAGNOSTICS AND ESTIMATE AND THEY WANTED IT UP FRONT. WHEN I GO A WEEK LATER AND FIND OUT THE TRUCK HASN'T BEEN TOUCHED, I WAS TOLD THE TRUCK WAS NOT LEAVING THERE UNLESS I GAVE THEM $800 MORE DOLLARS EVEN THOUGH THEY HADN'T DONT ANYTHING TO IT. I WENT AROUND THE FRONT LOOKING FOR THE OWNER, THEY LAUGHED IN MY FACE AND SAID HE IS NEVER THERE, SORRY ABOUT YOUR LUCK AND LAUGHED AGAIN. SO I TURNED AND WALKED OUT AFTER THANKING THEM. NOW FOR THE GOOD PART, EVERY 2 YEARS MY BOSS SENDS ME OUT IN SOME OLD TRUCK TO GO TO THE DEALERSHIPS FOR AN ESTIMATE AND THE ONES WHO STICK IT TO HIM NEVER HEARS FROM HIM AGAIN. THE ONE'S THAT DO GOOD HONEST BUSINESS, WHICH ARE VERY xxxx FEW, THEY ARE THE ONES HE ORDERS HIS 20 TRUCKS FROM EVERY 2 YEARS. More

They are no mechanic at this dealer, only part changers that charge $250 an hour. Horrible techs, horrible service department. that charge $250 an hour. Horrible techs, horrible service department. More

Wish I could give them less than a zero. Beware, of the salesman lies. We spent over an hour test driving and looking at vehicle, thinking the price was on what the salesman quoted , but w Beware, of the salesman lies. We spent over an hour test driving and looking at vehicle, thinking the price was on what the salesman quoted , but when he brought out the buyers order price was jacked up by 5000.00 dollars for addendums. When asked why he didn't tell true price, his reply was it was on the wind shield. We asked several times for price verification. Run like the wind and avoid this dealership. Used car manager was a jerk and talked down to me and my granddaughter, acted like we were not smart enough to understand all the jacked up addendums he added. Nitro in tires 999.99 and others just as crazy. They don't tell real price when asked. What a waste of my time. They actually lost the sale of 2 vehicles that day from us. More

TO AVOID LIKE THE BUBONIC PLAGUE: Chrysler Dodge Jeep Ram of Seminole County VERY EXPENSIVE used car inspection that inspected...NOTHING. 150% repair costs compared to other ORLANDO Jeep dealers, $250 Ram of Seminole County VERY EXPENSIVE used car inspection that inspected...NOTHING. 150% repair costs compared to other ORLANDO Jeep dealers, $250 hr. technician charge (and vehicle spent more time in their garage than on the road over two-month period), EXTREME sub-KBB trade in valuation, ZERO management engagement or accountability. THE ABSOLUTE WORST. More

We purchased a used Subaru from them last month. On-line price was reasonable until we got there....Then they forced us to buy Lojack, Permaplate, lifetime free carwashes, lifetime tinting warranty, On-line price was reasonable until we got there....Then they forced us to buy Lojack, Permaplate, lifetime free carwashes, lifetime tinting warranty, and dealer prep. We were able to "negotiate" down from $4500 to only $2500 for these extraneous fees. ALL stuff we didn't want, but were "required" to purchase. Then at closing the finance manager, Walid Izza, conveniently neglected to give us all of the paperwork. We returned the next day with the financing and noticed documents missing. Walid said dismissingly, "I have customers waiting." (WHAT?! Am I not a customer?!). Jonathon Torres apologized for Walid's remarks and said he would work on getting the info to us. BUT, I had to call and call and call and after 18 days, they emailed me the remaining paperwork! Then, after reviewing the paperwork, it said we didn't have to buy this extra stuff in the first place!! I'm STILL TRYING to get someone to call me and give me an email address to the business manager as LoJack wants me to send the dealership some info. I've never seen such a disorganized, non-responsive company! I try and try and try and no one answers the phones, so I leave a voicemail and NO ONE return phone calls. It's as if you take a customer's money and then they never want to hear from you again. You apparently have no interest in getting your repeat business or to service your vehicle there because you are NEVER called back! I am choosing to give the dealership TWO stars instead of ONE star, only because the salesperson Jonathan was knowledgeable about the product and seemed to be the only person who really cared about the customer (but now, even he won't call me back!). Can someone PLEASE give me the email address to the business office, so I can get this info to them? I'm at my wit's end! More

I have been totally mistreated . Tom Harpster and master electrician was very disrespectful I was given a false & overpriced estimate . Overcharged for false reading. I want to speak Tom Harpster and master electrician was very disrespectful I was given a false & overpriced estimate . Overcharged for false reading. I want to speak to higher management immediately. I have pictures and proof of my statements. I can not believe the inaccuracies of my service . My lights were out . I was told I needed to change the whole circuit . When only the fuses needed to be changed & the bulb. I was charged $500 just to be told the service would be $5,000. When I just got the problem solved for less then $250 for the labour , bulb , and fuses . I want some kind of recompense for this mistreatment . More