Seminole County Chrysler Dodge Jeep RAM | Page 3

Worst service I have ever encountered. The air in the service area is bad, no smiles, advisers hide, dressed sloppy. Vehicle sat in service lot for 3 days untouched, yes I had an appointm The air in the service area is bad, no smiles, advisers hide, dressed sloppy. Vehicle sat in service lot for 3 days untouched, yes I had an appointment. No update call, texts unanswered. Don’t know what happened to this dealer. When Fields owned the business service was excellent … no longer. More

Charlie Cook did a great job getting our deal completed. Love the new Ram 2500. Thanks Charlie. Love the new Ram 2500. Thanks Charlie. More

Jake was a great salesman and was very helpful in every way. Great would deal with him again. way. Great would deal with him again. More

I purchased a Chevy Colorado with the understanding that if the car failed to start the next day, I could replace the battery and seek a refund. Regrettably, despite reaching out and providing the necessary if the car failed to start the next day, I could replace the battery and seek a refund. Regrettably, despite reaching out and providing the necessary documentation, I have yet to receive any response or resolution. Mr. William Smith, the sales manager who initially made the commitment, is no longer with the dealership. After reaching out again, I was directed to Mr. Chad, but unfortunately, I haven't received any responses to the emails and phone calls I've made since then. This extended lack of communication and resolution is deeply disappointing. It's disheartening to see a lack of follow-through on promises made and an absence of customer care. I sincerely hope that this matter is addressed immediately. I value positive customer experiences and hope that SEMINOLE COUNTY CDJR will take the necessary steps to rectify this situation. More

Todd Myers is one of the most professional salespeople I have worked with in 65 years. Thanks! Mike have worked with in 65 years. Thanks! Mike More

Justin Bittenbender from sales was friendly, straightforward, and eager to listen to our needs. A reasonable deal was reached after conversing with his sales manager. Justin took extra care in d straightforward, and eager to listen to our needs. A reasonable deal was reached after conversing with his sales manager. Justin took extra care in detailing the automobile. Donny from finance was able to negotiate a reduced rate/term and a manageable monthly payment with a credit union. My father and I are both satisfied with the outcome. Thank you for your time and work, Justin and Donny Vasken Jibilian Jr More

I brought my 2018 Pacifica in to Seminole Chrysler because my traction control light kept coming on, service tech said it needed an ABS module. Upon his inspection tech said all motor and engine moun because my traction control light kept coming on, service tech said it needed an ABS module. Upon his inspection tech said all motor and engine mounts torn, they said they had all parts and scheduled an appointment for me. After the mounts were installed they said they didn't have the ABS module in stock so i had to go back when they got it in. When I got in my vehicle the A (on off) indicater light was lit, which wasn't lit when I brought it in, they said it was the small aux battery, what a coincidence. That was $300.00. After the work was done I got home and found my whole headlight on the passenger side is not working which was working absolutely fine when the vehicle was brought in. I'm totally frustrated. I can't drive the vehicle at nite and this is our only vehicle. I have a 98 year old handicap father at home. Really frustrated about what's gone on. Coincidence?? I don't believe so. Going back Monday 4/22/23 More

My jeep experienced a leak with water coming inside. I spoke to the dealership several times about getting it fixed. Was told that they only fix leaks on Wednesdays. I had to wait several weeks until fi I spoke to the dealership several times about getting it fixed. Was told that they only fix leaks on Wednesdays. I had to wait several weeks until finally having a Wednesday available to drop off the vehicle. I called to get an appointment and was assured that Wednesday is the day leaks are fixed. Dropped of my vehicle Wednesday morning only to get a call a few hours later that they don't fix leaks on used jeeps, only new ones. Obviously beyond angry since I was now left without a vehicle for an entire day. More

Purchased a Dodge Ram truck from this dealership on Wednesday, April 5th. Within hours after leaving the dealership the check engine light came on and the alert was in reference to the fuel sensor. We Wednesday, April 5th. Within hours after leaving the dealership the check engine light came on and the alert was in reference to the fuel sensor. We called the dealership the next morning to address the concern since this issue did not reflect on the inspection. At this point, we haven’t received a callback to address the matter even after multiple attempts to resolve the issue. This dealership provides poor service when it’s time to resolve an issue that they covered up to make a sale. There wasn’t an option to leave a no star rating. I will never purchase an automobile from this location again and don’t plan to patronize their service department. More