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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,563 Reviews

1,563 Reviews of Seguin Chevrolet - Service Center

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July 04, 2023

Really shouldn't schedule 10 vehicles at once had an appointment at 7am and walked out roughly at 9 am! Wait is a bit excessive More

by YN_MARTINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Seguin Chevrolet responded

Hi YN_MARTINEZ, We’re sorry for any inconvenience and the long wait time. It is always our #1 goal to satisfy our customers, and we appreciate that you took the time to write to us. Please contact Gary Stehle by phone number 830-303-4381 ext. 2035 and email gstehle@seguinchevrolet.com. Thank you for your patience, and we look forward to hearing from you soon. Sincerely, Jeremy Sims, General Manager

July 02, 2023

We’re very professional, and got the job done in a timely manner, will recommend them to others, and I will return More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Stehle
Jul 02, 2023 -

linda responded

My service went well in a timely manner, and I would recommend them to anyone

Jul 05, 2023 -

Seguin Chevrolet responded

Hi linda, Thank you for your 5-star review. We are glad to hear our service team took excellent care of your vehicle. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

July 01, 2023

Purchase was a great experience, service after the purchase was a different story. Not pleased with service that was rendered More

by Jljhsdom.sd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Cuellar
Jul 10, 2023 -

Seguin Chevrolet responded

We’re sorry for any inconvenience and the service you received. It is always our #1 goal to satisfy our customers, and we appreciate that you took the time to write to us. Please contact Gary Stehle by phone number 830-303-4381 ext. 2035 and email gstehle@seguinchevrolet.com. Thank you for your patience, and we look forward to hearing from you soon.

July 01, 2023

Parker, the service writer that waited on me was very nice and kept in touch with me the whole time about my vehicle. I think he needs a raise. More

by Kenneth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 05, 2023 -

Seguin Chevrolet responded

Hi Kenneth, Thank you for your 5-star review. We are delighted to hear Parker provided you with excellent service. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

June 30, 2023

Excellent service very helpful friendly great customer service thank you Dennis and the entire service department More

by Ricelwr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis services department
Jul 05, 2023 -

Seguin Chevrolet responded

Hi Ricelwr, Thank you for your 5-star review. We are delighted to hear Dennis made your buying experience excellent. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

June 29, 2023

Everything is too fast for a country boy you need to slow down a little so the information can sink in. Dro did a great job just a little too fast but then like I said I'm a country boy. More

by KITCHENSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Hernandez, Luis Hernandez
Jun 30, 2023 -

Seguin Chevrolet responded

Hi KITCHENSJ, Thank you for your kind review. We are glad to hear you were satisfied with your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

June 28, 2023

I had an appointment for tint and wheel locks and when I got there they had to order the locks so I had to make another trip from San Antonio to get them put on. Should of had them the first trip I made. No More

by FELIXMENCHACA16
Service Time
Recommend Dealer
Yes
Employees Worked With
Jaime Gallegos
Jun 29, 2023 -

Seguin Chevrolet responded

Hi FELIXMENCHACA16, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

June 27, 2023

Took 2 hours for an oil change. I had an appointment at 1:30, my car was not take back until 2:15 and it was not done until 3:30 More

by ANGELAH1005
Recommend Dealer
Yes
Jun 28, 2023 -

Seguin Chevrolet responded

Hi ANGELAH1005, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

June 27, 2023

Awesome Check in was successful and he was very friendly . We did not have to wait long which was great! More

by JCAST213
Recommend Dealer
Yes
Jun 28, 2023 -

Seguin Chevrolet responded

Hi JCAST213, We appreciate your 5-star review. We are delighted to hear our service team took excellent care of your vehicle. We are looking forward to seeing you on your next visit. Have a great day. Sincerely, Jeremy Sims, General Manager

June 27, 2023

Everyone at this dealership is very nice and very respectful. They got my truck taken care of really fast. More

by Allanjonas53
Workmanship
Recommend Dealer
Yes
Employees Worked With
Amber
Jun 28, 2023 -

Seguin Chevrolet responded

Hi Allanjonas53, Thank you for your kind review. We are glad to hear you had an excellent experience with us. We are looking forward to seeing you soon. Take care. Sincerely, Jeremy Sims, General Manager

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