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Seguin Chevrolet

Seguin, TX

Overview
Employees
Reviews
Vehicles
4.4
2,933 Reviews
Thank you for considering Seguin Chevrolet for your automotive needs. We strive to exceed our customers expectation with a genuine approach to customer service. Our experienced sales staff can help you find the perfect vehicle to fit your needs and provide competitive financing. Our Award-Winning Service department is here for you six days a week to make sure that your new car, truck or SUV is in perfect running condition. We are the ONLY franchise Chevy dealer in Seguin, Texas. As a small-town dealership, we have the opportunity to take our time with each and every customer to insure that we doing everything possible to make your purchase experience simple, efficient and enjoyable.
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509 West I H 10

Seguin, TX

78155

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Showing 2,933 reviews

October 14, 2024

I don’t know who Adam Wiatrek is. Jonathon Rosario is awesome. I have dealt with Jonathon from the start! He is kind , so polite, and very professional ! I will definitely tell anyone More

by LONESTARLADY550
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Wiatrek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Seguin Chevrolet responded

Dear Lonestarlady, Thank you for your 5-star review! We're so glad to hear about your positive experience with Jonathan . It's wonderful to know that he provided you with such exceptional service from the start. We appreciate your kind words and agree that Jonathan is a great asset to our team. We look forward to serving you again, and we'll be sure to pass along your compliments to him! Sincerely, Jeremy Sims, General Manager

October 12, 2024

wouldn’t recommend this dealership at all, really going a good screwing on my trade in, should’ve never made the deal More

by G_MAN4361
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The whole staff
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Oct 15, 2024 -

Seguin Chevrolet responded

Dear G_MAN4361, Thank you for your feedback. I’m sorry to hear that you feel dissatisfied with the trade-in process. We strive to provide fair and transparent deals, and it’s disappointing to know we didn’t meet your expectations. If you'd like to discuss your concerns further, please don't hesitate to reach out so we can address any issues and ensure a better experience moving forward. Sincerely, Jeremy Sims, General Manager

October 11, 2024

Te atiende muy bien y te explican te ayudan a resolver las preguntas que no entendemos More

by GRISCHAVARRIA77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
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Oct 15, 2024 -

Seguin Chevrolet responded

Dear GRISCHAVARRIA77, Gracias por tu reseña! Nos alegra saber que nuestro equipo te atendió bien y pudo ayudarte a resolver tus preguntas. Siempre estamos aquí para asegurarnos de que nuestros clientes tengan la mejor experiencia posible. Esperamos verte de nuevo pronto. Sincerely, Jeremy Sims, General Manager

October 10, 2024

Love that they're able to get me in and out fairly quickly first thing in the morning More

by IZME13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Oct 15, 2024 -

Seguin Chevrolet responded

Dear Izme13, Thank you for your 5-star review! We're glad to hear that you had a quick and efficient experience with us in the morning. Your time is valuable, and we’re always happy to help make things smooth and convenient for you. We appreciate your support and look forward to serving you again! Sincerely, Jeremy Sims, General Manager

October 10, 2024

It was an awesome experience. Very courteous and helpful.Love it!!! Cared about my husband's handicap issues. Offered us water. May sure we were cool More

by NONE23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Seguin Chevrolet responded

Dear None23, Thank you for your 5-star review! We’re thrilled to hear that you had an awesome experience with our team and that we were able to accommodate your husband’s needs. Providing excellent customer service and ensuring your comfort is important. We truly appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

October 10, 2024

I love hownpatient ahe was with me. She saw how hesitant I was and wasn't pushy or put out when I asked her over and over again about different cars and prices. Overall it was a an extr More

by IZME13
Recommend Dealer
Yes
Employees Worked With
SAM
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Oct 15, 2024 -

Seguin Chevrolet responded

Dear Izme13, Thank you for the wonderful review! We’re thrilled to hear about the patient and supportive experience you had. Our team strives to ensure every customer feels comfortable and informed throughout the process. We’re so glad it made for an easy and positive experience for you. We appreciate your kind words and look forward to assisting you again! Sincerely, Jeremy Sims, General Manager

October 09, 2024

Unorganized. Could not get a straight answer on how repair was completed. Very vague answers. Given key fob. And had to search for vehicle More

by druryv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Medina
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Oct 15, 2024 -

Seguin Chevrolet responded

Dear Druryv, Thank you for your feedback. I’m sorry to hear about the confusion you experienced during your visit. We strive to provide clear communication and efficient service, and it seems we missed the mark. Your comments will help us improve, and we appreciate you bringing this to our attention. If there’s anything further we can do, please don’t hesitate to reach out. Sincerely, Jeremy Sims, General Manager

October 09, 2024

It took nearly 2 months, 3 separate times putting my truck in shop and it was in there roughly 3 weeks total. Total cost was just under $2000.00 as they assured me each time it was fixed. The last invo More

by billregenold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Seguin Chevrolet responded

Dear Bill, Thank you for sharing your experience. I’m sorry to hear that it took multiple visits to resolve the issue with your truck. I understand how frustrating and inconvenient that must have been. While I’m glad we were able to fix it in the end, your experience doesn’t reflect the level of service we aim to provide. Please feel free to reach out if you have any further concerns, as we truly appreciate your business and want to make things right. Sincerely, Gary Stehle, Service Director

Oct 17, 2024 -

billregenold responded

When I bought my truck there I had it serviced for the first 5 years exclusively at Seguin Chevrolet. It was never the fastest or most convenient but I wanted it taken care of right. I found it necessary to stop using Seguin Chevrolet for oil changes due to an increase in price and a decrease in service. I had previously paid $69.00 for an oil change and tire rotation. They increased the price $20.00 and charge extra for tire rotation. I understand prices can't stay static but to decrease service at the same time I find unacceptable.

October 08, 2024

The contact person seemed more interested in her phone than helping me. I asked for a copy of the car check performed with my oil change and tire rotation. She had to get it from the tech that performed t More

by SANDRALV57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Seguin Chevrolet responded

Dear Sandra, Thank you for sharing your feedback. I apologize for the lack of communication and the inconvenience you experienced during your visit. Providing great customer service is a priority, and we clearly fell short here. I will address this with our team to ensure such situations are handled more professionally in the future. If you still haven’t received your requested documents, please contact us directly, and we will ensure they are sent to you promptly. Sincerely, Jeremy Sims, General Manager

October 07, 2024

We had our car towed in on a Saturday afternoon and took it in immediately before they closed for early troubleshooting. They could not fix but had it done by Monday afternoon Did excellent work and grea More

by clgrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Brown
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Oct 09, 2024 -

Seguin Chevrolet responded

Dear clgrey, Thank you for your 5-star review! We're glad we could assist you quickly with your car and provide excellent service. It's great to hear that our team was able to get you back on the road by Monday afternoon. We appreciate your trust in us and look forward to helping you again in the future. Sincerely, Jeremy Sims, General Manager

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