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Seguin Chevrolet

Seguin, TX

Overview
Employees
Reviews
Vehicles
4.4
2,908 Reviews
Thank you for considering Seguin Chevrolet for your automotive needs. We strive to exceed our customers expectation with a genuine approach to customer service. Our experienced sales staff can help you find the perfect vehicle to fit your needs and provide competitive financing. Our Award-Winning Service department is here for you six days a week to make sure that your new car, truck or SUV is in perfect running condition. We are the ONLY franchise Chevy dealer in Seguin, Texas. As a small-town dealership, we have the opportunity to take our time with each and every customer to insure that we doing everything possible to make your purchase experience simple, efficient and enjoyable.
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509 West I H 10

Seguin, TX

78155

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Showing 2,908 reviews

November 22, 2024

We received oil changes free for the Tahoe for the life as long as we own the car we would call and schedule an appointment and still be there 4 to 5 hours waiting so your appointments don’t mean anything. More

by Rottweiler60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They don’t work there anymore
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear Rottweiler60, I am truly sorry to hear about your disappointing experience with us, and I understand your frustration with the service wait times. We strive to honor our commitments to all of our customers, and I regret that we fell short in your case. We will address the issues you've raised to prevent this from happening again in the future. If there’s anything we can do to resolve this situation, please don’t hesitate to reach out to me directly. Sincerely, Jeremy Sims, General Manager

November 21, 2024

The turn around time is excessive. People make appointments so that they will be out quicker. Unfortunately that is not my experience here, any of the times I’ve gone. More

by vxdowney4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear vxdowney4, Thank you for your feedback. I’m truly sorry to hear about the delays you've experienced, as that’s not the level of service we aim to provide. We understand the importance of timely service, especially when an appointment is made. I would appreciate the opportunity to look into this further and work to improve your future visits. Please feel free to reach out to me directly (830) 303-4381 extension 2035. Sincerely, Gary Stehle, Service Director

November 21, 2024

They did a good job on the service they did. A recall an oil change. More

by Enrique Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dyre
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear Enrique Martinez, Thank you for your 5-star review! We’re glad to hear that you were satisfied with the service on your recall and oil change. It’s great to know that we met your expectations. Sincerely, Jeremy Sims, General Manager

November 20, 2024

Very deceptive on pricing. Gabe no explanation other than “shop charges!” She knew to the penny what my oil change would be but low balled me instead. More

by JeffScott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear JeffScott, Thank you for sharing your experience. I’m sorry to hear that you felt misled regarding the pricing, and I apologize for any confusion. We strive for transparency with our customers, and I’d like to look into this matter further to ensure that everything is clear moving forward. Please feel free to contact me directly (830) 303-4381 extension 2035 so we can resolve this situation. Sincerely, Gary Stehle, Service Director

November 20, 2024

Not fixing the truck issue, as soon as I get home the light engine turn on again ,after two weeks at the service center, More

by angelesluna07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear angelesluna07, Thank you for your feedback, and I apologize for the inconvenience you’ve experienced. I understand your frustration with the issue not being resolved after such a long wait, and I would like to personally ensure that this matter is addressed. Please contact me directly (830) 303-4381 extension 2035 at your earliest convenience so we can discuss how to make this right and get your truck fixed properly. Sincerely, Gary Stehle, Service Director

November 20, 2024

Having to leave my car for 4days before it gets fixed, no loaner car available More

by Nena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear Nena, Thank you for sharing your feedback. We understand your frustration with the extended wait time and the unavailability of a loaner car, and we apologize for any inconvenience this may have caused. We strive to provide timely and efficient service, and we are working to improve our processes. If you have any further concerns or would like to discuss this further, please don’t hesitate to reach out to me directly. Sincerely, Jeremy Sims, General Manager

November 20, 2024

Michael provides the most wonderful and unmatched service I have ever had at a dealership. He is the reason we will buy all future vehicles through Seguin Chevrolet and continue with any and all service need More

by leliee0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in Service
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear leliee0326, Thank you for the wonderful 5-star review! We’re thrilled to hear that Michael provided such exceptional service. He truly goes above and beyond, and we’re excited to know you’ll be returning for all your future vehicle and service needs. We look forward to continuing to serve you! Sincerely, Jeremy Sims, General Manager

November 20, 2024

Courteous Professional kept me informed. Greeted me when I entered the service desk. Very clean and nicely decorated waiting room. More

by NBMDCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M Moreno on the receipt, he was tall gentleman at the desk. 5stars
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Nov 20, 2024 -

Seguin Chevrolet responded

Dear NBMDCustomer, Thank you for sharing your positive experience! We're glad to hear that our team was able to provide you with great service and keep you informed throughout your visit. We also appreciate your feedback on our waiting room – we aim to make every part of your experience as comfortable as possible. Sincerely, Jeremy Sims, General Manager

November 20, 2024

Muy buen servicio desde que llegue, me atendieron muy bien en todo momento gracias por todo More

by MANDO2562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Seguin Chevrolet responded

Dear MANDO2562, Thank you for the fantastic 5-star review! We're thrilled to hear that you received excellent service from start to finish. We’re happy to have had the opportunity to assist you. We look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

November 19, 2024

My experience purchasing a car from Seguin Chevrolet was excellent. I worked with Belia through the entire purchase. She was upfront, honest, and fast to answer all my questions and helped out as much as sh More

by David G.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Belia Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Seguin Chevrolet responded

Dear David G., Thank you so much for your fantastic review! We're thrilled to hear that your experience at Seguin Chevrolet was excellent and that Belia provided you with the upfront, honest, and responsive service we strive for. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

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