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Seguin Chevrolet

Seguin, TX

4.4
2,908 Reviews
Thank you for considering Seguin Chevrolet for your automotive needs. We strive to exceed our customers expectation with a genuine approach to customer service. Our experienced sales staff can help you find the perfect vehicle to fit your needs and provide competitive financing. Our Award-Winning Service department is here for you six days a week to make sure that your new car, truck or SUV is in perfect running condition. We are the ONLY franchise Chevy dealer in Seguin, Texas. As a small-town dealership, we have the opportunity to take our time with each and every customer to insure that we doing everything possible to make your purchase experience simple, efficient and enjoyable.
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509 West I H 10

Seguin, TX

78155

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Showing 2,908 reviews

November 23, 2024

I had no problem getting the work done on my truck. I was kept informed on the progress. More

by eghils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gracie Martinez
Nov 29, 2024 -

Seguin Chevrolet responded

Dear eghils, Thank you for your 5-star review! We're glad to hear that your truck service went smoothly and that you were kept informed throughout the process. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

November 23, 2024

Syble was a big help. ...I will have more questions to ask soon, but I am making progress in getting used to the TRAX. Rob Ruhnke More

by robcssr
Recommend Dealer
Yes
Employees Worked With
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Seguin Chevrolet responded

Dear robcssr, Thank you for your kind review! We're happy to hear that Syble was able to assist you with your TRAX. If you have any more questions as you get used to it, feel free to reach out—we're always here to help! Sincerely, Jeremy Sims, General Manager

November 23, 2024

The dealership was nice and friendly. Not once was i ever pressured about anything. The buying experience was great. More

by el_acordeon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Seguin Chevrolet responded

Dear el_acordeon, Thank you for your kind words! We're glad to hear you had a great, pressure-free buying experience with us. We appreciate your feedback and hope to serve you again in the future! Sincerely, Jeremy Sims, General Manager

November 23, 2024

Omar was my salesman her was great 😊 I will do my business here in the future for sure More

by Omarnoor2324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Noor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Seguin Chevrolet responded

Dear Omarnoor2324, Thank you for your great review! We're thrilled to hear that Omar provided you with excellent service, and we're excited to have earned your future business. We look forward to helping you again whenever you're ready! Sincerely, Jeremy Sims, General Manager

November 22, 2024

At first I was very pleased with my transaction, however that changes when I realized that they lied to me and pulled my credit a second time when I had already been pre approved. They didn’t bother looking More

by erikacuellar8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Seguin Chevrolet responded

Dear erikacuellar8, I am truly sorry to hear about your experience and I understand your frustration. This is certainly not the level of service we aim to provide. I sincerely apologize for any confusion caused by the credit inquiry and the lack of communication regarding your pre-approval. We take these matters seriously, and I will personally look into this to ensure it doesn’t happen again. If you’d like to discuss this further, please feel free to reach out to me directly. Sincerely, Jeremy Sims, General Manager

November 22, 2024

Asked about discounts for 2024 , would never get a response, asked about Veterans discount., poor training. Asked about vehicle warranty, never got an answer. Led to believe auto OnStar was part of ve More

by gtz1946
Recommend Dealer
No
Employees Worked With
Ball
Nov 29, 2024 -

Seguin Chevrolet responded

Dear gtz1946, Thank you for your feedback. I sincerely apologize for the lack of response and the confusion regarding the vehicle details and discounts. It’s clear that we fell short of meeting your expectations, and I appreciate you bringing this to our attention. We take training seriously and will make sure to address these issues so that future experiences are smoother and more informative. If you’d like to discuss further, please don’t hesitate to contact me directly. Sincerely, Jeremy Sims, General Manager

November 22, 2024

Excellent customer service! !! Thank you Jose Acosta who was our agent and to Seguin Chevrolet More

by almalopez60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Acosta
Nov 29, 2024 -

Seguin Chevrolet responded

Dear almalopez60, Thank you for your excellent review! We're so glad to hear you had a great experience with Jose and the team at Seguin Chevrolet. We appreciate your kind words and are thrilled we could assist you with top-notch service. Sincerely, Jeremy Sims, General Manager

November 22, 2024

Everyone is professional and they get the job done right. Usually on time. Easy to schedule appointments. More

by CLYDEPAT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Seguin Chevrolet responded

Dear CLYDEPAT6, Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our professional team and that scheduling appointments was easy for you. We take great pride in providing timely and efficient service, and your feedback lets us know we're on the right track. Sincerely, Jeremy Sims, General Manager

November 22, 2024

I highly recommend anybody looking to buy a Chevy, make the drive to Seguin Chevrolet! Ace was our salesperson. He was very helpful & so not pushy! He completely understood that even though my husband was More

by aieaia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ace
Nov 29, 2024 -

Seguin Chevrolet responded

Dear aieaia, Thank you for the wonderful review! We're so happy to hear that Ace and Steve provided you with exceptional service during your purchase of the 2024 Traverse. It's great to know that you felt heard and supported throughout the process. We look forward to helping you again when it’s time for your husband to upgrade his truck! Sincerely, Jeremy Sims, General Manager

November 22, 2024

Not a bad dealership for a small town. Has their flaws. Not very aggressive towards their customers More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Seguin Chevrolet responded

Dear Fred, Thank you for your feedback! We're glad you had a positive experience with us and appreciate your honesty. We always aim to provide excellent service and take your comments to heart as we continue to improve. If there's anything specific you'd like to share about how we can serve you better, don't hesitate to reach out. Sincerely, Jeremy Sims, General Manager

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