Secret City Chrysler Dodge Jeep RAM

I would definitely recommend this company. This was my first time buying vehicle by myself. Joe Davis was excellent in explaining everything to me.Everyone was friendly. It was good experience This was my first time buying vehicle by myself. Joe Davis was excellent in explaining everything to me.Everyone was friendly. It was good experience and I will recommend any one to buy from secret city. Thanks. More

Recalls I got the go-around trying to get recalls fixed...one in 2013 at which time I gave up and never got it fixed. Back in 2019 for same recall and an add I got the go-around trying to get recalls fixed...one in 2013 at which time I gave up and never got it fixed. Back in 2019 for same recall and an additional recall. They fixed the 2019 recall, but I still got the go-around declining to fix the 2013 recall due to NO PART. It's much more detailed than this...bottom line....many calls back and forth with promises that never happen. I believe the mechanics dodged the recall work. My son is a mechanic and knew the extensive breakdown (hours) for this particular recall repair. Recalls are not the cus timers fault.....they make it seem so. They will kill you with kindness to sell you a vehicle (of course), but any future customer service is awful! They are not to be trusted. More

Terrible Service Dept Terrible Customer Service I took my vehicle in for a wiring repairs costing 500 dollars and they only made matters worse. Not only did I leave with the simple problem I origina I took my vehicle in for a wiring repairs costing 500 dollars and they only made matters worse. Not only did I leave with the simple problem I originally had I left with even greater issue after receiving my vehicle back. I ultimately took my truck to a trustworthy mechanic who fixed all the issues for a fraction of their service price. I repeatedly tried to contact them in a friendly manner to resolve the situation only to be ignored. The bottom line is I paid them money to give my vehicle in worse condition than they received it. I would not recommend this dealership to anyone for service. NEVER AGAIN! More

Fabulous experience! We found a car on the internet they had in inventory and we came to look at it. We met salesman Steve George and he did a fabulous job with the entire We found a car on the internet they had in inventory and we came to look at it. We met salesman Steve George and he did a fabulous job with the entire experience. We highly recommend him and this dealership. Very professional, courteous and thorough. Thanks for everything !!!! More

Gerard was great! Bought my first Jeep Wrangler and love it! Great experience! Had serious concerns with pricing and they met me halfway. Gerard and Mark and Chris are great guys! I really appreciate them very m Great experience! Had serious concerns with pricing and they met me halfway. Gerard and Mark and Chris are great guys! I really appreciate them very much More

Dishonest pack of weasels Don't let Secret City Chrysler waste your time. I spent a few weeks on and off communicating with this dealership about the purchase of a new Ram t Don't let Secret City Chrysler waste your time. I spent a few weeks on and off communicating with this dealership about the purchase of a new Ram truck. It would have been a simple cash sale with no trade, no financing, I had read the other bad reviews that described how they operated but they had inventory on the lot that matched what I wanted. They verbally agreed to what sounded like an adequate, complete out-the-door price but woud not put it in writing and would not specify which manufacturer incentives they were applying to reach their number. When I was headed there to complete the sale, the price magically went up by thousands of dollars. Result = no sale. When I didn't buy it they began trying to re-negotiate from their original verbal offer but still wouldn't to put anything in writing. Since then I bought a Nissan Titan from a trusted dealership and am extremely happy with it. Secret City continued to call me for weeks. More

2019 Pacifica Purchase Just purchased a new 2019 Pacifica Touring L Plus from Secret City. The entire experience was just outstanding. Excellent service! The entire staff wa Just purchased a new 2019 Pacifica Touring L Plus from Secret City. The entire experience was just outstanding. Excellent service! The entire staff was courteous and helpful at all times. Sales rep found the van we wanted at another location and had it shipped to us here in Oak Ridge. Couldn't ask for a better car buying experience. Great dealership...Great people! I'll probably purchase another vehicle from them later this year. More

Worst car buying experience ever. I was told by the used car sales manager that he could care less if I bought a car or not. I told him his trade in offer to me was insulting. Guess he I was told by the used car sales manager that he could care less if I bought a car or not. I told him his trade in offer to me was insulting. Guess he did not like that. More

Gimmicks They will do and say anything to make a sell. Knowledge is not a requirement to work at this dealership. Be careful, they will try and pull one over o They will do and say anything to make a sell. Knowledge is not a requirement to work at this dealership. Be careful, they will try and pull one over on you. More

Inconsiderate, unprofessional, disrespecting! My wife passed three years ago. They have sent letters to her trying to sell a new car which show up in the mail box as if they were condolence cards My wife passed three years ago. They have sent letters to her trying to sell a new car which show up in the mail box as if they were condolence cards; especially when they show up on the anniversary of her death! You can imagine how this feels to myself and my children. I called them and asked to speak with the sales manager so that she could be removed from the list. (Gary Burchfield). He did not respond to this call although the person who took the message for him to call was very nice. I would not recommend doing business with anyone who badgers the family of the passed. Even if it was a mistake, i would not do business with them when they are not even considerate enough to return a call, much less fix the error More