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Secor Volvo Cars

New London, CT

4.8
1,367 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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575 Broad Street

New London, CT

06320

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Showing 1,367 reviews

May 15, 2019

Always a good experience We have had Volvos serviced by Secor for many years. It is always an efficient and pleasant experience, even when we've had complex problems. More

by JBH6299
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
May 15, 2019

Trunk closure The service was wonderful. It came back to me fixed. They had to order the part but once it got there it was fixed promptly. The service men are great More

by JANET.GIDIUS#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service. We strive to make every experience at Secor Volvo a 5 star event and it looks like we accomplished that with you! We know your time is valuable and want to thank you for the detailed summary of your service experience with us, and your reference to Eric Weiss in particular. We will be sure to communicate this review to our Service Manager Eric and the rest of the Service Team. We hope you will join us when we set the date for our celebration of the Secor Volvo renovations, showroom and service area. Respectfully, Julia Secor

May 15, 2019

XC90 2017 Good overall service. I was surprised that they could not address the issue with my driver side passenger door during this visit. The reason I’m surp More

by HGD98
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 16, 2019 -

Secor Volvo Cars responded

Thank you for your response.Sorry to learn of your door concern,please give me a call so I can help.Thanks, Eric Weiss Service/Parts Director Secor Volvo Cars 860-442-3232 x103

May 14, 2019

Excellent Costumer Service from beginning to end I bring my Outlander cause I had a problem with the transmission and Julie Mei from service was so helpful to set up first wit a rent can,then when sh More

by Clandestino10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEVE MATTERS, Anthony Gonci
May 13, 2019

Great Experience While browsing some vehicles on line, I came across an interesting one at Secor and called to make an appointment to see it. I was met by Diane who q More

by BILL@ROSSERPHOTOGRAPHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Rob Dupont, Frank Foley
May 13, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo in New London. We strive to make every event a 5 star customer service experience, and it looks like we achieved that with you! We look for that balance between information and helpful guidance so that our customers have what they need to make important decisions. I will pass along your positive comments to Diane, Anthony, Rob, Frank and the rest of the Secor team. Thanks for taking the time to write about what you most valued about your experience with us because our goal is to make this as easy and pleasant an experience for the customer as possible. We look forward to working with you again in the future. Respectfully, Julia Secor

May 13, 2019 -

Secor Volvo Cars responded

We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend!

May 13, 2019 -

Secor Volvo Cars responded

We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend!

May 08, 2019

Super place We received excellent service and it was very easy to schedule our service at a date and time that was convenient to us. Thank you and see for our ne More

by Volvo Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo in New London! We strive to make every experience with Secor Volvo a 5 star event because we know how important your vehicle is to you. You should also know how important your well being is to us. We are pleased we could accommodate the timing of your visit and look forward to working with you again in the future. I will pass along your positive comments to Eric, our Service Manager. Respectfully, Julia Secor

May 13, 2019 -

Secor Volvo Cars responded

We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend!

May 07, 2019

Prompt Secors service center got me right in when I called and was able to diagnose and fix my car’s problem. They were a pleasure to work with. More

by M_RUZZO
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for the excellent review of Secor Volvo Service in New London! We are gratified to know that we provided a 5 star experience for you on your last visit. I will be sure to pass along your positive comments to Diane, Nick and our entire team. Thanks for taking the time to describe your experience with us, and we look forward to working with you again in the future. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

May 03, 2019

Good Service My car was in for 127K service. I was called promptly about extra work that was necessary and the car was ready to go by the afternoon. Nick, at the More

by Eja426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo Service in New London. We strive to make every event a 5 star experience and it looks like we accomplished that with you. Thanks for taking the time to mention our attention to the details that make the experience rewarding and I will be sure to pass along your comments to Nick and our service team. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

May 03, 2019

Secor Review The sales floor staff; Reggie, and Tony were awesome. The met all our needs, answered all questions and guided us through the whole process. Great job More

by JERRYPLOTTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Gonci
May 13, 2019 -

Secor Volvo Cars responded

Thanks for this excellent review of the Secor dealerships in New London. It is particularly rewarding to know that our expert team of Reggie and Tony provided the excellent customer service that helped make your experience fulfilling. We are glad you got the exact vehicle that you wanted and needed and that our team was able to provide the right balance of information and helpful guidance. We look forward to working with you again in the future. Respectfully, Julia Secor

May 02, 2019

Stress free experience This was by far the best experience I have ever had buying a car. My salesperson was very informative, attentive, friendly and personable. She has ove More

by CASTARTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Frank Foley
May 13, 2019 -

Secor Volvo Cars responded

Wow, thank you for this excellent review of Secor Volvo in New London. We strive to make every experience a 5 star event at Secor Volvo and it looks like we really hit that mark with you! We want to provide a balance between information and helpful guidance so thanks for recognizing our team's leadership in achieving our goals. I will pass along your positive comments to Diane, Anthony, Frank and the entire team. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

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