Secor Volvo Cars

No pressure sales and patient advice with new technology Diane was a gem to work with. I was very reluctant to give up my 14 year old xc70 wagon, but realized I did need to upgrade to some of the newer tech Diane was a gem to work with. I was very reluctant to give up my 14 year old xc70 wagon, but realized I did need to upgrade to some of the newer technology. She helped me navigate everything from my first drive in an SUV to the systems that operated the car. I so appreciated her patience as well as how she was able to help me understand it all. The best part is - I can still call her when and if something stumps me. Thank you, Diane and Secor. Eric and Anthony were also very helpful. More

50,000 mile service on 2016 V60 Staff were friendly, courteous and professional. Work was performed on schedule. Information requested was provided promptly and clearly. The waiti Staff were friendly, courteous and professional. Work was performed on schedule. Information requested was provided promptly and clearly. The waiting area was very comfortable and made the wait pleasant. More

Volvo XC60 40K checkup The service rep was very friendly and explained all of the needs of my car in detail. The service was quicker than expected and cheaper than the ori The service rep was very friendly and explained all of the needs of my car in detail. The service was quicker than expected and cheaper than the original estimate. The newly renovated dealership and customer lounge is very nice and comfy! More

Service department Excellent service .Was able time fit me in at the last minute .Took care of my every need. Provided me with a ride to the mall to get my Christmas sh Excellent service .Was able time fit me in at the last minute .Took care of my every need. Provided me with a ride to the mall to get my Christmas shopping done .Driver was very accommodating and friendly . More

Lotus Evora Experience It is really easy doing business with the folks at Secor. Their focus is on customer satisfaction, and they bend over backwards to make everything eas It is really easy doing business with the folks at Secor. Their focus is on customer satisfaction, and they bend over backwards to make everything easy and to be helpful. They definitely understand the importance of repeat business. I will definitely be back when looking for another car in the future. The review did not have an option to select Lotus, so I selected Volvo to submit the review. This should be corrected. More

Great service. As always, the staff were friendly, curtious and polite. I think that this survey is too rigid, by specifying the amount of words required to submit i As always, the staff were friendly, curtious and polite. I think that this survey is too rigid, by specifying the amount of words required to submit it. The company should consider it's self lucky to receive any response at all, based on how busy and stressed people are. Secot Volvo is awesome!!! More

Excellent Diane is great. The day I came in for pick-up we realized that due to a registry regulation (out of stats) I would not be able to swap plates from my Diane is great. The day I came in for pick-up we realized that due to a registry regulation (out of stats) I would not be able to swap plates from my old vehicle to my new one. Secor let me leave with my new car on a loaner plate and the very next morning sent a person to me, an hour and a half away, to register the car and install the new MA plates. This was a wonderful customer service experience. Even after the sale, Diane called to check in and offered to send my old plates to me from my trade in. The follow through was beyond what I expected. More

Truly a Thanks of Giving My 25-year-old daughter was on a quest to get into a smaller SUV and took a liking to the Volvo XC40. It was apparent that Volvo introduced this sport My 25-year-old daughter was on a quest to get into a smaller SUV and took a liking to the Volvo XC40. It was apparent that Volvo introduced this sporty new design to attract the younger generation. As a Dad helping in her quest and having experience of many new vehicle purchases over the years, we agreed to pursue this choice even though it would be a bit of a reach for her financially. I steered this purchase toward a new 2019 leftover model, with 2020's already on Dealer lots, to get her numbers closer to the maximum budget. However, she was only focused on the extremely appealing R-Design, being a more pricey Trim level. With her based in western CT, we knew inventory would be limited for a desired Black Stone color. Our search took us to Volvo Dealer Inventories in CT, MA, RI NH & ME with differing MSRP variations. Due to the vast locations of choices, we needed to communicate through the Internet to get pricing to meet our needs. Although everyone was quick to respond with a great range of discount figures, some were obviously not as competitive. Fast forward - Secor Auto Group - Volvo was one of the remaining 4 Dealers who was willing to work with us. Our initial Internet Sales contact was Rob Dupont. He listened carefully to our needs. His prompt communication, along with answering the phone each and every time we called, was beyond expectation. Rob's liaison skills were insurmountable as he had to go back and forth to confer with his Sales Manager - Frank Foley numerous times to tweak some critical numbers. My daughter and I felt guilty bothering Rob so much, but he never sounded to be disturbed by us interrupting his busy day with other customers. With great promise here at Secor Volvo, we placed the other anxious Dealers on hold while Rob also worked with the Finance Manager - Anthony Gonci to see what interest rates would be available once the actual credit application was put in motion. This was a key factor as well to stay within budget. We worked out a final number that my daughter would be comfortable with and everything was a go at this point. So, of all days to make a vehicle purchase, we headed over to New London CT the day before Thanksgiving to finalize the purchase, whereas others were out purchasing Turkeys for the next day. Rob greeted us once we arrived and assigned Steve Matters - Sales Professional to help us with the vehicle delivery aspects. Soon we sat with Anthony to complete the Financing paperwork. He did a great job upselling us on a wheel protection package (lol), but was able to keep us within a reasonable budget at the same time, so it was much appreciated. Afterward, Steve was instrumental to give my daughter some pointers and pair up her phone immediately. He did an awesome job! During this time, Frank Foley had been ill while setting aside some time to make things happen with this purchase process, so we want to express our thanks in the absence of meeting with him. Rob greeted us once we arrived and assigned Steve Matters - Sales Professional to help us with the vehicle delivery aspects. Soon we sat with Anthony to complete the Financing paperwork. He did a great job upselling us on a wheel protection package (lol), but was able to keep us within a reasonable budget at the same time, so it was much appreciated. Afterward, Steve was instrumental to give my daughter some pointers and pair up her phone immediately. He did an awesome job! During this time, Frank Foley had been ill while setting aside some time to make things happen with this purchase process, so we want to express our thanks in the absence of meeting with him. I have purchased many new vehicles in my day and have worked with some pleasurable people at Dealerships. However, I can assure anyone reading this review from the heart, these four professional individuals - Rob, Frank, Anthony & Steve - have gone the extra mile to get my Daughter into a far reach Volvo XC40 R-Design. They have invested their efforts to gain a Secor Volvo customer for life. I had a great feeling working with Rob right from the beginning and was right about placing my other price shopping deals on hold to gear my loyalty to hopefully solidify my Daughter's purchase here. Many of us focus on receiving the best possible deal, but let me save you some time - just shop your next purchase at Secor Auto Group to experience a team like I myself, never have before! My Daughter will easily feel comfortable to commit her loyalty to service her Volvo at Secor in return. Apologies for the mouthful review - ONE HAPPY DAD!!! More

Great Dealer I have been doing business with this dealer since 1997. I have bought three cars from them, one of them over the phone to be delivered to Westport, I have been doing business with this dealer since 1997. I have bought three cars from them, one of them over the phone to be delivered to Westport, Ct on New Years day to be paid for with a personal check. I also like the fact that they let me have only one service technician work on our cars. I highly recommend this dealer. They truly go above and beyond you normally find in car dealerships . More