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Secor Volvo Cars

New London, CT

4.8
1,367 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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575 Broad Street

New London, CT

06320

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Showing 1,367 reviews

August 15, 2019

Excellent all around! First, I found Nick at the service desk to be exceptionally knowledgeable and helpful.secondly, the lady in the body shop understood my problem and he More

by PMGREEN1940
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Aug 19, 2019 -

Secor Volvo Cars responded

Thank you for your review and nice comments.I think if you consider the value of factory trained technicians,Genuine Volvo parts and knowledge of the latest softwares /service information the cost is in line.Also you will find our pricing very competitive with other Volvo dealers.Please give me a call and I will be happy to review in more detail,thanks again,Eric Weiss,Service and parts director,Secor Volvo,860-442-3232 x103

August 14, 2019

Exceptional Service I scheduled a safety check in preparation to moving down south. An issue was found with my rear suspension. The service team knew I was on a short t More

by LROGERS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose, Alex Sadler
Aug 15, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. We are proud of our Service Team's ability to provide 5 star experiences for all of our customers, even those, regrettably, who are moving away. I will communicate your positive comments to Nick, Alex and the rest of our Service team. We wish you well in your new home and many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

August 14, 2019

Wonderful Experience The service team were wonderful while I was visiting and very quick to assist even with a request I had not Volvo related. I felt bad for them, howeve More

by PCAMPBELL1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, Alex Sadler
Aug 15, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. Our goal is to make every experience a 5 star event and it looks like we really accomplished that with you from sales to service! Thank you for recognizing the professionalism of our team. I will be sure to communicate your positive comments to the different members. We wish you many years of safe and enjoyable travels in your Volvo. Respectfully, Charlie Secor, Dealer Principal

August 11, 2019

Couldn't ask for any more! Courteous, efficient, and thorough. Serviced one car and bought a 2nd vehicle. We have been with Secors for 25 years. They have never let us down. More

by R2CANINESR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, Anthony Gonci, Frank Foley, Alex Sadler
Aug 15, 2019 -

Secor Volvo Cars responded

Thank you for this amazing review including our personnel from Sales to Service at Secor Volvo in New London. Our goal is to provide a 5 star experience with every event at Secor Volvo and it looks like we really accomplished that with you! We appreciate your referencing the skills of our team members who provide courteous and efficient service every time. I will be sure to pass on your positive comments to Diane, Steve, Nick, Alex, Eric, Anthony and Frank with respect to your service and purchase of another vehicle from Secor Volvo. We appreciate our wonderful customers also. We wish you many years of safe and enjoyable travels in your Secor vehicles. Respectfully, Charlie Secor, Dealer Principal

August 08, 2019

as usual As usual, EXCELLENT. dealt with Nick & Alex only this time. Missed seeing Juius. As i told Diane G. last time..as soon as I win the Lottery...gonna ma More

by Lafs5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Rose
Aug 15, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. We strive to make every experience with Secor Volvo a 5 star event and it looks like we really accomplished that with you! Thank you for taking the time to explain what made the service excellent, including the work of Nick and Alex. I will be sure to communicate your positive comments to them and the rest of the Service team. Thanks also for mentioning the new showroom - it is beautiful and it's nice to know that it is appreciated! We wish you many years of safe and enjoyable travels in your Secor Volvo. Respectfully, Charlie Secor, Dealer Principal

August 07, 2019

10,000 mile service. Everything was handled professionally and in a timely manner. Nick was very attentive. A part was needed and taken care of in a very timely manner. More

by WBELLUZZI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Aug 15, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo Service in New London. Our goal is to provide a 5 star experience with every event at Secor's and it looks like we really accomplished that with you! Thank you for mentioning the professionalism of our team and Nick's attention to detail that made the experience more than satisfying. I will be sure to communicate your positive comments to Nick and the rest of our Secor Volvo Service team. We wish you many years of safe and enjoyable travels in your Secor Volvo. Respectfully, Charlie Secor, Dealer Principal

August 07, 2019

Oil change Made 9 o’clock appointment took me in 8:55 and have me out of there by 9:30 what more could you ask.The waiting room was clean had snacks TV More

by FDEMARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Imports (Mitsubishi, Lotus, Saab) in New London. Our goal is to make every experience with us a 5 star event and it looks like we really accomplished that with you! Thank you for mentioning the work completed by Julie and the Service team and the amenities while you waited. We look forward to working with you again in the future. Respectfully, Charlie Secor, Dealer Principal

August 05, 2019

18 XC60 My wife saw this car while mine was in for routine maintenance. We arranged a test drive and with a new baby coming very soon, she wanted "the safest More

by MYSTARCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, Anthony Gonci
Aug 05, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo. Our goal is to make every experience with Secor Volvo a 5 star event and it looks like we really accomplished that with you! We are pleased you got the car you wanted and needed for your growing family and will be sure to communicate your positive comments to Steve, Anthony and Nick. We wish you many years of safe and enjoyable travels in your new car. Respectfully, Charlie Secor, Dealer Principal

August 01, 2019

Good communication, good service Had warranty work done on Lotus. Secor was clear and communicative along the way, even though that’s not always easy with Lotus given their own commu More

by CLAY.COWAN
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Imports (Lotus) in New London, CT. Our goal is to make every experience with Secor Lotus a 5 star event, and it looks like we really accomplished that with you! Thank you for mentioning the clear communication from our Asst. Service Manager, Julie Mei, and for making recommendations for delivery. We will discuss the idea with our staff and determine if it is viable to incorporate this change. We wish you many years of safe and exciting driving in your Lotus and we look forward to working with you in the future! Respectfully, Charlie Secor, Dealer Principal

July 31, 2019

Excellent Secor Mitsubishi was amazing to buy a car from. I felt zero pressure throughout the whole process. They were friendly, open, honest, and fair. I ha More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Rob Dupont
Jul 31, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Mitsubishi in New London. Our goal is to make every experience with Secor Mitsubishi a 5 star event and it looks like we really accomplished that with you! Thank you also for describing what it is about the car buying experience that you particularly enjoyed and what skills our Sales team brought to the process. We will pass along your positive comments to Steve, Anthony, Rob and the best of our Secor Mitsubishi Sales team. We wish you many years of safe and enjoyable travels in your new Secor Mitsubishi. Respectfully, Charlie Secor, Dealer Principal

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