Secor Volvo Cars

Excellent Diane is great. The day I came in for pick-up we realized that due to a registry regulation (out of stats) I would not be able to swap plates from my Diane is great. The day I came in for pick-up we realized that due to a registry regulation (out of stats) I would not be able to swap plates from my old vehicle to my new one. Secor let me leave with my new car on a loaner plate and the very next morning sent a person to me, an hour and a half away, to register the car and install the new MA plates. This was a wonderful customer service experience. Even after the sale, Diane called to check in and offered to send my old plates to me from my trade in. The follow through was beyond what I expected. More

Truly a Thanks of Giving My 25-year-old daughter was on a quest to get into a smaller SUV and took a liking to the Volvo XC40. It was apparent that Volvo introduced this sport My 25-year-old daughter was on a quest to get into a smaller SUV and took a liking to the Volvo XC40. It was apparent that Volvo introduced this sporty new design to attract the younger generation. As a Dad helping in her quest and having experience of many new vehicle purchases over the years, we agreed to pursue this choice even though it would be a bit of a reach for her financially. I steered this purchase toward a new 2019 leftover model, with 2020's already on Dealer lots, to get her numbers closer to the maximum budget. However, she was only focused on the extremely appealing R-Design, being a more pricey Trim level. With her based in western CT, we knew inventory would be limited for a desired Black Stone color. Our search took us to Volvo Dealer Inventories in CT, MA, RI NH & ME with differing MSRP variations. Due to the vast locations of choices, we needed to communicate through the Internet to get pricing to meet our needs. Although everyone was quick to respond with a great range of discount figures, some were obviously not as competitive. Fast forward - Secor Auto Group - Volvo was one of the remaining 4 Dealers who was willing to work with us. Our initial Internet Sales contact was Rob Dupont. He listened carefully to our needs. His prompt communication, along with answering the phone each and every time we called, was beyond expectation. Rob's liaison skills were insurmountable as he had to go back and forth to confer with his Sales Manager - Frank Foley numerous times to tweak some critical numbers. My daughter and I felt guilty bothering Rob so much, but he never sounded to be disturbed by us interrupting his busy day with other customers. With great promise here at Secor Volvo, we placed the other anxious Dealers on hold while Rob also worked with the Finance Manager - Anthony Gonci to see what interest rates would be available once the actual credit application was put in motion. This was a key factor as well to stay within budget. We worked out a final number that my daughter would be comfortable with and everything was a go at this point. So, of all days to make a vehicle purchase, we headed over to New London CT the day before Thanksgiving to finalize the purchase, whereas others were out purchasing Turkeys for the next day. Rob greeted us once we arrived and assigned Steve Matters - Sales Professional to help us with the vehicle delivery aspects. Soon we sat with Anthony to complete the Financing paperwork. He did a great job upselling us on a wheel protection package (lol), but was able to keep us within a reasonable budget at the same time, so it was much appreciated. Afterward, Steve was instrumental to give my daughter some pointers and pair up her phone immediately. He did an awesome job! During this time, Frank Foley had been ill while setting aside some time to make things happen with this purchase process, so we want to express our thanks in the absence of meeting with him. Rob greeted us once we arrived and assigned Steve Matters - Sales Professional to help us with the vehicle delivery aspects. Soon we sat with Anthony to complete the Financing paperwork. He did a great job upselling us on a wheel protection package (lol), but was able to keep us within a reasonable budget at the same time, so it was much appreciated. Afterward, Steve was instrumental to give my daughter some pointers and pair up her phone immediately. He did an awesome job! During this time, Frank Foley had been ill while setting aside some time to make things happen with this purchase process, so we want to express our thanks in the absence of meeting with him. I have purchased many new vehicles in my day and have worked with some pleasurable people at Dealerships. However, I can assure anyone reading this review from the heart, these four professional individuals - Rob, Frank, Anthony & Steve - have gone the extra mile to get my Daughter into a far reach Volvo XC40 R-Design. They have invested their efforts to gain a Secor Volvo customer for life. I had a great feeling working with Rob right from the beginning and was right about placing my other price shopping deals on hold to gear my loyalty to hopefully solidify my Daughter's purchase here. Many of us focus on receiving the best possible deal, but let me save you some time - just shop your next purchase at Secor Auto Group to experience a team like I myself, never have before! My Daughter will easily feel comfortable to commit her loyalty to service her Volvo at Secor in return. Apologies for the mouthful review - ONE HAPPY DAD!!! More

Great Dealer I have been doing business with this dealer since 1997. I have bought three cars from them, one of them over the phone to be delivered to Westport, I have been doing business with this dealer since 1997. I have bought three cars from them, one of them over the phone to be delivered to Westport, Ct on New Years day to be paid for with a personal check. I also like the fact that they let me have only one service technician work on our cars. I highly recommend this dealer. They truly go above and beyond you normally find in car dealerships . More

Another excellent service experience My appt. was a "routine"/30K miles service. I was greeted and welcomed by name by Alex which I always appreciate. Keith processed my work order and My appt. was a "routine"/30K miles service. I was greeted and welcomed by name by Alex which I always appreciate. Keith processed my work order and provided me a very thorough explanation of a couple of issues that were identifed during the service and how they should be addressed. More

Great Friendly Service I love my Volvo V60. My recent visit was for a routine service which was performed quickly and competently by the Volvo service team. It is always a I love my Volvo V60. My recent visit was for a routine service which was performed quickly and competently by the Volvo service team. It is always a pleasure - and the new facility is beautiful. Thank you all. Gail More

A REVELATION IN CAR BUYING SALESMAN JUAN AND FINANCE MANAGER ANTHONY MADE THE CAR BUYING EXPERIENCE FUN, WITH ZERO HARD PRESSURE TACTICS AND A RELAXED ATMOSPHERE IT WAS THE BEST SALESMAN JUAN AND FINANCE MANAGER ANTHONY MADE THE CAR BUYING EXPERIENCE FUN, WITH ZERO HARD PRESSURE TACTICS AND A RELAXED ATMOSPHERE IT WAS THE BEST TIME I HAVE HAD PURCHASING A VEHICLE. HIGHLY RECOMMENDED DEALERSHIP. More

New V60-CC I don’t typically write reviews but this experience was exceptional. Diane, our salesperson, and Frank, sales manager right to the end with Phillip, I don’t typically write reviews but this experience was exceptional. Diane, our salesperson, and Frank, sales manager right to the end with Phillip, credit manager, was so organized and smooth. Everything was on time, and in place. I would recommend and buy another vehicle from them. More

Transfer of car I am a long time customer of Secor. I have just purchased a car coming off lease. I am happy with the car and sales lady. I am a long time customer of Secor. I have just purchased a car coming off lease. I am happy with the car and sales lady. More

150000 service Honest pleasant accommodating timely. Questions answered pleasantly and with knowledge of the car and the problem. I have been dealing with this deale Honest pleasant accommodating timely. Questions answered pleasantly and with knowledge of the car and the problem. I have been dealing with this dealership for at least 25 years More