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Secor Volvo Cars
New London, CT
1,367 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,367 reviews
December 23, 2019
Courteous I went to secure Mitsubishi to get a oil change and safety check .The dealership provided me with a ride to and from the mall so I could get my shoppi I went to secure Mitsubishi to get a oil change and safety check .The dealership provided me with a ride to and from the mall so I could get my shopping done .They called with updates on my vehicle and any safety concerns I should address. I feel they did a good job and were very honest and courteous. More
by mel57900
Verified CustomerEmployees Worked With
December 20, 2019
Everything went smoothly I waited in the new waiting area, had a cup of coffee and within an hour, my service was complete. I Thank you very much. I waited in the new waiting area, had a cup of coffee and within an hour, my service was complete. I Thank you very much. More
by JOANWORKS
December 16, 2019
Great customer Service Service Manager, Eric went out of his way to ensure I received the highest quality customer service. I appreciated the personal approach to take care Service Manager, Eric went out of his way to ensure I received the highest quality customer service. I appreciated the personal approach to take care of my concerns. More
by RREABACK
Employees Worked With
December 16, 2019
No pressure sales and patient advice with new technology Diane was a gem to work with. I was very reluctant to give up my 14 year old xc70 wagon, but realized I did need to upgrade to some of the newer tech Diane was a gem to work with. I was very reluctant to give up my 14 year old xc70 wagon, but realized I did need to upgrade to some of the newer technology. She helped me navigate everything from my first drive in an SUV to the systems that operated the car. I so appreciated her patience as well as how she was able to help me understand it all. The best part is - I can still call her when and if something stumps me. Thank you, Diane and Secor. Eric and Anthony were also very helpful. More
by M.PERNAL
Employees Worked With
Other Employees :
Anthony Gonci, Rob Dupont, Frank Foley
December 15, 2019
Horrible I checked in the night before My appointment to say I was coming in due to a snowstorm and no one indicated a problem. So I drove 1 1/2 hours in the s I checked in the night before My appointment to say I was coming in due to a snowstorm and no one indicated a problem. So I drove 1 1/2 hours in the snow and after waiting another 1/2 hour was told due to the weather my part didn’t arrive but it would be here this afternoon so I could leave the car and get a ride home. Exasperated I left with my car and received another phone call indicating the part was on back order. So 3 different stories and no service. In fact I do not believe they intended to repair my car that day. And except for the young man at the service desk no one there was courteous or professional. I will not return for service of any kind. More
by DOVEYDY
Employees Worked With
I do not know who I spoke with.
December 10, 2019
50,000 mile service on 2016 V60 Staff were friendly, courteous and professional. Work was performed on schedule. Information requested was provided promptly and clearly. The waiti Staff were friendly, courteous and professional. Work was performed on schedule. Information requested was provided promptly and clearly. The waiting area was very comfortable and made the wait pleasant. More
by newlondon fan
December 09, 2019
Service department Excellent service .Was able time fit me in at the last minute .Took care of my every need. Provided me with a ride to the mall to get my Christmas sh Excellent service .Was able time fit me in at the last minute .Took care of my every need. Provided me with a ride to the mall to get my Christmas shopping done .Driver was very accommodating and friendly . More
by mel57900
Employees Worked With
December 09, 2019
Volvo XC60 40K checkup The service rep was very friendly and explained all of the needs of my car in detail. The service was quicker than expected and cheaper than the ori The service rep was very friendly and explained all of the needs of my car in detail. The service was quicker than expected and cheaper than the original estimate. The newly renovated dealership and customer lounge is very nice and comfy! More
by DARL5775
Employees Worked With
Alex Sadler
December 06, 2019
Lotus Evora Experience It is really easy doing business with the folks at Secor. Their focus is on customer satisfaction, and they bend over backwards to make everything eas It is really easy doing business with the folks at Secor. Their focus is on customer satisfaction, and they bend over backwards to make everything easy and to be helpful. They definitely understand the importance of repeat business. I will definitely be back when looking for another car in the future. The review did not have an option to select Lotus, so I selected Volvo to submit the review. This should be corrected. More
by Rtsllc
December 06, 2019
Great service. As always, the staff were friendly, curtious and polite. I think that this survey is too rigid, by specifying the amount of words required to submit i As always, the staff were friendly, curtious and polite. I think that this survey is too rigid, by specifying the amount of words required to submit it. The company should consider it's self lucky to receive any response at all, based on how busy and stressed people are. Secot Volvo is awesome!!! More
by LCJF111
