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Secor Volvo Cars
New London, CT
1,367 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,367 reviews
July 15, 2020
We purchased a Volvo from Secors. Steve the sales rep was fantastic to work with. He explained everything in great detail and knows exactly what Our needs are. I would not hesitate to recommend Secors and St fantastic to work with. He explained everything in great detail and knows exactly what Our needs are. I would not hesitate to recommend Secors and Steve in particular to new buyers. More
by SGAF6522
Verified CustomerEmployees Worked With
July 11, 2020
Julie is the best! Took my car in for an oil change. They found a part that was bent. Julie showed me a picture of it an got an estimate to fix it! found a part that was bent. Julie showed me a picture of it an got an estimate to fix it! More
by gramteri5
Employees Worked With
July 07, 2020
We had a great experience purchasing our vehicle at Secor. Our sales rep spent a lot of time with us going over all of the amazing features the XC90 has to offer. We love our new car! Secor. Our sales rep spent a lot of time with us going over all of the amazing features the XC90 has to offer. We love our new car! More
by ROBIN
Employees Worked With
July 05, 2020
Superb Auto Service I travel 5 states to have my car serviced by Secor. Hands down the best shop and customer service than any I've been to! I travel 5 states to have my car serviced by Secor. Hands down the best shop and customer service than any I've been to! More
by umpncatch
Employees Worked With
July 04, 2020
Julie is the best service manager Julie always takes the time to thoroughly understand and address every request I make I was able to bring my car in the same day that I called to m Julie always takes the time to thoroughly understand and address every request I make I was able to bring my car in the same day that I called to make an appointment. The invoice was very detailed and easy to understand. My only con is that Mitsubishi prices are extremely high. More
by chrisconnelly
Employees Worked With
June 30, 2020
Julie made our day! She squeezed us in for an oil change&filter renewal bundle vs a basic oil change& even vacuumed and gave us a car wash in the rain! Thank you! we appreciate you! We were happy we change&filter renewal bundle vs a basic oil change& even vacuumed and gave us a car wash in the rain! Thank you! we appreciate you! We were happy we had a coupon too! 😊🙏🏻 Always choose Mitsubishi and Julie will take care of your car needs! 💘🎉😃 More
by Cmariex3
Employees Worked With
June 30, 2020
Steve Ploma in sales is dedicated to his customers. Even though I purchased my car 2.5 years ago, he was attentive and helpful when an issue came up that needed immediate attention. The service team was als though I purchased my car 2.5 years ago, he was attentive and helpful when an issue came up that needed immediate attention. The service team was also wonderful. More
by BETH43
June 30, 2020
30000 service Excellent service as usual,which was completed while I waited. My vehicle was cleaned after service and they set the next service appointment for me. Excellent service as usual,which was completed while I waited. My vehicle was cleaned after service and they set the next service appointment for me. More
by vbellavia
Employees Worked With
June 26, 2020
I have been a customer since 1992. The service is always excellent. They are always pleasant answer questions. Place is immaculate. During CoVid. I feel safe. Very attentive. Personable pleasant knowledgea excellent. They are always pleasant answer questions. Place is immaculate. During CoVid. I feel safe. Very attentive. Personable pleasant knowledgeable. More
by JUDYATAY
June 26, 2020
Car went in for an oil change and a rear wiper blade replacement. Had an appointment for 8am, dropped the car off with the service person and went about my morning not expecting to have to be waiting ve replacement. Had an appointment for 8am, dropped the car off with the service person and went about my morning not expecting to have to be waiting very long. At about 915 I get a call from the dealership confirming that the car was just in for an oil change, nothing else, at which time I explained to him that I needed a new rear wiper blade, and the male apologized and said the service tech was out this morning and didn’t write that down. About another hour later I get a call again, this time saying that the oil change was completed but it won’t be ready for another 30-45 min because they couldn’t wash the car yet. So now my car has been there for near 3 hours for a simple oil change and still isn’t ready.. During the last phone call he took my payment information over the phone and he told me the price was $120, which I thought was high for an oil change, even at a dealership, but I paid it anyways, thinking that I would look at the receipt when I picked the car up. So I pick the car up, and look at the receipt and there is a $30 charge for tire rotation, that I wasn’t told about, nor did I approve of prior of the work being done. To top it all off, now my car pulls to the left while on the highway, when it didn’t do that before. Overall an annoying experience from the simple task taking 3 hours, and then work that I didn’t approve, creating a change for the worse in the car, that was way overcharged. More
by Eng42ine
