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Secor Volvo Cars

New London, CT

4.8
1,367 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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575 Broad Street

New London, CT

06320

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Showing 1,367 reviews

July 30, 2020

Wonderful Experience This was my first time buying/leasing a car, so I expected it to be a stressful process; however, Steve Plona made it an enjoyable experience. Steve More

by aca5076
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2020

Excellent Service I arrived early and the place was open and everyone ready to go. They are also be very careful with Covid safety protocols. Thank you, Secor. More

by TIZZYB01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
It was a yearly check up. Don't know the names of people involved.
July 27, 2020

30k service Excellent service as is usual with this dealer. I arrived early for my appointment and was waited upon immediately. My car was taken into the shop a More

by vbellavia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
July 24, 2020

A Good Experience I was very pleased with the service on my car and the speed with which it was done. Plus I was happy to be able to use some coupons to save some mone More

by MARILYN.GRAHAM108
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurel, Bryan
July 22, 2020

I sent my car to check a Error Key message, I haven’t heard from Secor after 4 days, them when I called them I had to wait another weekend, so they recommend me to junk my car, but before let me go I had More

by JULIO-GRANADOS
Recommend Dealer
No
Employees Worked With
Eric Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Secor Volvo Cars responded

Sorry to learn of your experience.I am aware their were some communication issues between us. Unfortunately due your cars age and 200k+ miles it was not worth the cost of a major electrical repair vs the value of the vehicle. In any event our technician still had to spend time to diagnose the car to determine the extent of repairs required. Please feel free to call me for any additional questions/concerns with your visit.Thanks,Eric Weiss,Parts and Service Director,Secor Volvo Cars,860-442-3232 x103

July 22, 2020

First service done. Oil change and tire rotation at 6800 miles. First oil change was done no charge IAE purchase agreement with the dealer. Friendly personal service. No waiting. More

by WinDaddy
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2020

Front brake rotors This is my 26th with Secor Volvo. I have purchased/serviced 8 Volvos. Sales is second to none. The service is absolutely no nonsense. The vehicle i More

by WILLSPIKE58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2020

A flawless collision repair Worked with John from the collision center who handled all insurance details, coordinated getting the vehicle's 30k service done at the same time, and More

by ChrisDeBen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
July 16, 2020

Lease Volvo Purchase Steve Plona helped us with the purchase of our Volvo when the lease was up. He did a great job of helping us with the decision to purchase and get t More

by BIONICBILLY45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2020

Great customer service. The New London location was speedy and efficient with taking care of my care. I felt like I was in good hands. More

by kkelly52514
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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