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Secor Volvo Cars
New London, CT
1,368 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,368 reviews
March 28, 2021
First time buying a car through a dealership and it could not have went any better. Great staff and atmosphere. Very smooth process! Thank you not have went any better. Great staff and atmosphere. Very smooth process! Thank you More
by Brandon_otero
March 25, 2021
Hi I just want to thank Steve and the service team for taking care of me and fixing my car promptly. Steve my sales rep did not stop with his attention and time once the deal was closed, he continues to p taking care of me and fixing my car promptly. Steve my sales rep did not stop with his attention and time once the deal was closed, he continues to provide support and excellent service. More
by SAMLEVINE98
Verified CustomerEmployees Worked With
March 25, 2021
Paper work sent for signatures was in may cases filled out electronically such that the correct boxes were not checked and written words were not in the correct fields. Obviously no one proof read anythin out electronically such that the correct boxes were not checked and written words were not in the correct fields. Obviously no one proof read anything before it was sent Staff could not keep the total cost for registration sales and property taxes straight Documents requiring signatures came in 3 separate FedEx mailings rather than one. Overall I would say that after the sales price was paid customer service disintegrated More
by WBJUHNEVICZ
Employees Worked With
March 24, 2021
I still drive an hour to Secor for routine maintenance on my vehicle because the staff and their work are just that good. Upfront and honest every time I've been in. my vehicle because the staff and their work are just that good. Upfront and honest every time I've been in. More
by N. Roman
Employees Worked With
March 19, 2021
Easy service again. So appreciated! At 80,000 miles I could choose any service department but keep coming back to Secor. I worry about a change to complete electric cars for the future since this one run could choose any service department but keep coming back to Secor. I worry about a change to complete electric cars for the future since this one runs so well and is well cared for! More
by K Cambi
Employees Worked With
March 18, 2021
I got Great customer serviceAll staff members are I got Great customer service All staff members are Friendly on phone answering questions My car was returned clean from inside and outside after ser I got Great customer service All staff members are Friendly on phone answering questions My car was returned clean from inside and outside after service More
by BSARPATEL
Employees Worked With
March 17, 2021
My new XC40 was towed with less than 400 miles on it as it would not drive. It was diagnosed as mouse damage an Secor noted I needed new coils and wiring. When I picked the car up and paid 349 dollars for it would not drive. It was diagnosed as mouse damage an Secor noted I needed new coils and wiring. When I picked the car up and paid 349 dollars for the service they had NOT replaced coils, had not done anything other than shoddily taping the wires with electrical tape and left the are a mess with mouse debris. I will never take my car to them again. More
by JENNPENSA
March 16, 2021
We were not happy had to wait for 2nd key on my Volvo x60 Made many calls to order and was always felt being put off x60 Made many calls to order and was always felt being put off More
by RJB256
Employees Worked With
