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Secor Volvo Cars

New London, CT

4.8
1,368 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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575 Broad Street

New London, CT

06320

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Showing 1,368 reviews

June 22, 2021

Great experiences. Have been a Secor customer since 2014. Have always gotten the best customer service. Both car care and sales are top notch! More

by Paul
Recommend Dealer
Yes
Employees Worked With
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Weiss
June 21, 2021

When my 3 week old XC90 with 600 miles on it left us stranded on the side of the road, Secor was great. Volvo roadside assistance could have done better (2+ hours wait for a tow), but Secor really went More

by satisfied.xc90.owner
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2021

Very pleased with efficient scheduling and service experience. Thank you. (I was just in for safety recall and don't have anything more to say about that.) More

by lyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2021

Secor made the buying process very efficient and comfortable for my new Volvo XC-40R. Connor was very helpful, personable and informative. Sean swiftly managed my trade-in leased vehicle and was abl More

by CANDER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Beverly
June 14, 2021

Connor made the whole car-buying experience pleasant and stress-free. He is very professional, extremely knowledgeable, ready with technical detail and user experience on every question I had. He was easy More

by LoveMyVolvo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Beverly
June 13, 2021

Had a great experience. Was super easy and stress free. Got exactly what I wanted and I love my new 2021 Volvo XC40. Connor was great, he was my sales representative, and John helped as well. They were bot More

by KATELYN.LOSACANO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bear , Connor Beverly, John Molloy
June 09, 2021

I was very dissatisfied with the lack of cleanliness and detail to my car after service. The inside of the vehicle was left dirty and we had to ask to have the car washed. I have always had a great experie More

by STEPHANIEGWUDZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Secor Volvo Cars responded

I was sorry to learn of your experience.We pride ourselves on wash and vacuums after services.On review of the day you were here we did run into some unexpected situations with washes and I apologize. I have also left you a phone message so please feel free to give me a call. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars

June 07, 2021

Excellent service and communication! I was traveling from out of state for my son's Dr appointment at Yale and needed major servicing and repairs on my Volvo XC-90. The service department worked hard to mak More

by donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two Erics, Keith and Julie
May 28, 2021

I am very pleased with the service department at all levels. The staff is professional, the vehicle is well serviced and work is completed in a timely manner. More

by MAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021

Service writer Julia was friendly and professional. She was attentive and explained the changes from the previous Mitsubishi dealer service. The waiting area was clean and comfortable. A floor salesman tur More

by WinDaddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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