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Secor Volvo Cars

New London, CT

4.8
1,369 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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575 Broad Street

New London, CT

06320

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Showing 1,369 reviews

December 13, 2021

Excellent service and extremely helpful staff. I would their service department recommend to anyone for Volvo servicing. More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2021

Well done work in a timely fashion. Car was left and returned in perfect condition More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Dec 13, 2021 -

Secor Volvo Cars responded

Thank you for the great review, Mark! ~The Secor Team

December 08, 2021

Dropped off car the night before and work was completed early as I needed the car by midday. More

by DELIAFOYE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2021

Work done right. Professional and on time. No drama or unexpected outcomes. Appreciate the good experience. More

by WLee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2021

Terrific service and timely response to my needs. Car was returned washed, desk manager addressed my concerns. Very satisfied More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Nov 26, 2021 -

Secor Volvo Cars responded

Thank you for the great review! ~The Secor Team

November 23, 2021

As usual, everything was done proficiently and efficiently! However who ever made up this survey thinks I need more words (15) to say they did a good job. Generator of survey needs to go back to More

by RGWRAIGHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Secor Volvo Cars responded

Thank you for leaving us a great review! Unfortunately DealerRater themselves require the wording to make sure that a real person is leaving the message and it is not bot related review ratings. Thank you for being a loyal Service Customer! ~The Secor Team

November 23, 2021

Super service. A reliable and very attentive staff. Trust my car with this dealer. Thanks More

by JILLYFISCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Secor Volvo Cars responded

Thank you for making us your trusted dealer. We greatly appreciate your business. We hope that you have a great Holiday Season! ~The Secor Team

November 20, 2021

Eric has the “old school” customer service down, which is hard to find anywhere nowadays. Popped in last minute before closing with an issue with my car and he helped out and gave us a loaner with in 15 min. More

by SHELLEY533147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Secor Volvo Cars responded

Thank you for sharing your story! We are glad to hear that Eric and his team are still on point for the "old school", even though we are incorporating in a whole lot of New School now too. We hope to continue to be your dealer for years to come. Thank you and have a Happy Holiday Season. ~The Secor Team

November 20, 2021

Always feels like WE are putting Secor out - either making an appointment or in person More

by Ct Volvo Owner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Eric Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Secor Volvo Cars responded

We were sorry to learn of your concerns.No customer should ever feel as they are "putting someone out". Please give me a call so I can get more details and help.Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

November 17, 2021

Good service. Timely, virtuous, precise. Nice experience Good service. Timely, virtuous, precise. Nice experience overall. Thank you. No issues or complains. Will come back. More

by srdjan56
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Secor Volvo Cars responded

Thank you for taking the time to share! We appreciate your business and hope to continue earning your business in the future too! ~The Secor Team

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