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Secor Volvo Cars

New London, CT

4.8
1,369 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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575 Broad Street

New London, CT

06320

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Showing 1,369 reviews

January 06, 2022

Provided my wife with a loaner which really helped as I was out of the country. Great service. More

by GREGSYMONDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you, Sir. We are glad that we were able to accommodate. ~The Secor Team

January 06, 2022

Every time ive been there the service is quick and courteous. i can't say enough good things about Secor Volvo More

by riclunato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

We appreciate the feedback! We hope to see you again for future service too so that we may show you a continuous great experience. ~The Secor Team

Jan 20, 2022 -

riclunato responded

Im going over to Secor on Feb 4 for service.

January 05, 2022

Great Experience, nice environment. Friendly atmosphere and staff. In and out, dropped car off and picked up same day. More

by Anon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you! ~The Secor Team

January 05, 2022

Car was in for new air bag. Prompt service. Vacuumed front floor. Disappointed car wasnt washed but otherwise excellent experience. More

by MRSTURG
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Secor Volvo Cars responded

Thank you for your 5 star rating. Please feel free to stop by on a warmer day and we will be happy to wash your car.

December 29, 2021

Volvo notified us about a recall. We contacted Secor Volvo Cars of New London and found them very helpfull and their service to be excellent. More

by w.hutton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Secor Volvo Cars responded

Thank you for reviewing your first experience with us. We are always proud to hear that our teams are on-point. We hope to see you in the future for service as well. Have a Happy New Year! ~The Secor Team

December 27, 2021

It is great to speak to the service manager to create a list of service requirements and then have all of them done completely to my satisfaction !! More

by STONEBEAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Secor Volvo Cars responded

Thank you! Eric Weiss certainly is a great manager and we are proud to have him on our team. Thank you again! ~The Secor Team

December 23, 2021

Have done business with them for many years. Service dept. has been very good as are other staff. Using safety precautions at present due to COVID. Would recommend More

by RICHARD.A.GOLDSTEIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Secor Volvo Cars responded

Thank you for taking the time to review us! We look forward to being of service to you in the future! ~The Secor Team

December 19, 2021

Clean. I appreciate being reminded when my car needs service, therefore I make the appointment promptly. More

by JAMSTURMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Secor Volvo Cars responded

Thank you for the 5-Star Review! We greatly appreciate you taking the time to share why you gave us 5-stars. We hope to see you again in the future too! ~The Secor Team

December 17, 2021

Ridiculous wait time to get your car in for problems that are covered under warranty and the same problem occurred repeatedly. Never able to use a loaner vehicle after purchasing a 60k + vehicle. Never will More

by Lovesdogs860
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Secor Volvo Cars responded

We are very sorry to learn of your experience .As with all businesses today we are dealing with pandemic situations with manpower,parts,oil,etc If you do have a moment we would like to learn more about your situation. Please feel free to give me a call to review. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

Dec 21, 2021 -

Lovesdogs860 responded

There is no reason to discuss this further. I traded in that lemon and bought a new Volvo from Mitchell Volvo of Simsbury. It was the best car buying experience I have ever had. I will never purchase or derive a Volvo at Secor Volvo again.

December 13, 2021

Great place to do business would bring my Volvo back for service anytime waited less than 1 hr More

by Hv443
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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