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Secor Volvo Cars

New London, CT

4.8
1,369 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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575 Broad Street

New London, CT

06320

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Showing 1,369 reviews

February 09, 2022

Very polite and professional to deal with. Also knowledgeable on their product. Car came in perfect with no issues. More

by MEPRIGHT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Secor Volvo Cars responded

Thank you, we hope to provide you great service in the future too! ~The Secor Volvo Team

February 09, 2022

Pleasant wait. Very professional, warm and friendly atmosphere while I waited. The time just flew by. More

by WGC55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Secor Volvo Cars responded

Thank you for the great review! We are glad that we have created a great environment for our customers and strive to even improve, everyday. ~The Secor Volvo Team

February 08, 2022

Service was excellent. The atmosphere in the waiting area was very poor due to a salewoman constantly taking personal calls on a very loud conference call. More

by bt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Secor Volvo Cars responded

We will work with our teams to make sure that calls remain private and not at disturbing volumes. Thank you for the feedback! ~The Secor Team

February 02, 2022

Sales department is fabulous! Service department is the reason I will never go back! Rude and disrespectful More

by ssnurk03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Secor Volvo Cars responded

I am very sorry to learn of your experience. Please feel free to call me so I can look into the situation you encountered. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x 103

February 01, 2022

All was good. Service contact was professional. Comfortable waiting area. Service was timely. Everyone was safe. More

by LINDAVID8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2022

I was told that it was a no wait visit. About 1/2 hour after I got home, I got a call that my car was ready. I would’ve waited. More

by vmarch53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2022

Atentos y cordiales exelente trabajo . Muy gentiles y los recomiendo no se q mas decir More

by Lennise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Phillips
January 27, 2022

Excellent collision center! Coordinated with my insurance company, and did all the paperwork for me. Communicated well to let me know what was going on, and when. Repair done flawlessly. More

by Subie19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
January 26, 2022

The correction of the recall was completed in a very short time . The car was serviced and cleaned during the visit. Secor makes it easy for this two Volvo family. They have treated my 1996 850 with gr More

by SHEARD4243
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2022

This dealership is fantastic. I purchased an S60 from Secor a couple of years ago and the dealership customer service is excellent. Their body shop and service department do a great job as well. More

by kekmouse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
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