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Secor Volvo Cars
New London, CT
1,384 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,384 reviews
Verified Customer
November 02, 2024
Secor was so professional and efficient when it came to fixing my car! They worked seamlessly with the insurance company & Bryan did an excellent job making my car look good as new thanks to his attention fixing my car! They worked seamlessly with the insurance company & Bryan did an excellent job making my car look good as new thanks to his attention to detail & precision! Highly recommend. More
by kclyn424
Employees Worked With
Bryan
November 02, 2024
Excellent service, professional, polite , informative. It is a pleasure to have our Volvo serviced at Secor. We will be back, whether it is for service or another new purchase. It is a pleasure to have our Volvo serviced at Secor. We will be back, whether it is for service or another new purchase. More
by riversidebillings
October 31, 2024
Julie was friendly and well informed. She explained what was done to the car and answered all our questions. Technicians did a good job on the car. A very pleasant experience overall. She explained what was done to the car and answered all our questions. Technicians did a good job on the car. A very pleasant experience overall. More
by colette1012
Employees Worked With
October 29, 2024
I was greated by Kieth who was very welcoming, polite, gregarious. I was taken in immediately. The whole appointment took an hour. Even though they had a courtesy car waiting for me, I decided to wait. gregarious. I was taken in immediately. The whole appointment took an hour. Even though they had a courtesy car waiting for me, I decided to wait. I have a very pleasant conversation with Charlie Secor in the reception area. The entire experience couldn't have been more pleasant. More
by ssmithdmd
Employees Worked With
October 29, 2024
Julie and the service department were excellent. They kept us in the loop at all times, and actually found the most economical and efficient way to repair our SAAB. We have been always very happy They kept us in the loop at all times, and actually found the most economical and efficient way to repair our SAAB. We have been always very happy with the Secor service department. More
by sailgirl7300
Employees Worked With
October 29, 2024
The sales staff is fantastic & provide an excellent hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anx hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anxiety. Between the lack of kindness from almost every staff member consistently in every interaction, & the lack of knowledge it all leads to a really unpleasant experience. I finally reached a point where I expressed these frustrations to the service manager Eric & rather than provide any help, mitigation, or even basic empathy he instead is trying to have me banned from having a relatively new vehicle I purchased from Secor serviced at all. When questioned why he cites the fact I used a swear word in frustration that was not directed at anyone. After being talked into purchasing an extended warranty at the initial sale of the vehicle it feels like borderline extortion. Even the owner Charlie when approached wasn't able to get his service manager to simply sit down and discuss it like adults. Truly disappointed after purchasing 2 vehicles from Secor in the past year. More
by znd121
