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Secor Volvo Cars

New London, CT

4.8
1,367 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
Contact Dealership

575 Broad Street

New London, CT

06320

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Showing 1,367 reviews

April 03, 2024

A pleasure to deal with volvo in new london every experience there wonderful employees terrific More

by MYSTIQUE1432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Secor Volvo Cars responded

Hi Mystique! Thank you for leaving us this five-star review and kind words about our sales team at Secor Volvo Cars! We'll see you next time!

April 02, 2024

Great experience. They were very personable Diane was our salesperson. We enjoyed working with her. She was very knowledgeable. More

by mimimath2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Secor Volvo Cars responded

Hi! We're glad to know that you had a great experience with us at Secor Volvo Cars! Diane and our team always strive to provide knowledgeable, personable service. Thanks for sharing your feedback!

March 30, 2024

Good recommendations on what to address during this periodic maintenance appointment. Cost was about what I expected for a Volvo. Be specific about how long it will take. If you think it will take a More

by PSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Secor Volvo Cars responded

Thank you for the review. We appreciate your feedback and will take note of the communication surrounding estimated service times for future improvements. Thanks again! - The Secor Volvo Cars Team

March 30, 2024

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by Bill1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Apr 01, 2024 -

Secor Volvo Cars responded

Thanks for the five-star rating, Bill - it is much appreciated by all of us here at Secor Volvo Cars!

March 27, 2024

Great place for buying and servicing my Volvo Everyone awesome to deal with Great place to buy a car More

by siweber52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayleigh Sweet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Secor Volvo Cars responded

We're delighted to know you had a great experience with us at Secor Volvo Cars! We strive to make both buying and servicing as easy and enjoyable as possible. Thanks for your support, we appreciate it!

March 25, 2024

Very easy to set up appointment with Keith and he keeps you informed on work being preformed. Very courteous .Answers all questions when information is needed. More

by LSTHOMPSON51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Secor Volvo Cars responded

Hi L S Thompson! We're glad to know that setting up your appointment was a breeze and you were kept well-informed throughout the process by Keith. Our team at Secor Volvo Cars always aims for top-notch service! Thanks for leaving this review.

March 24, 2024

Service department was not helpful and delayed my service. Not impressed at all wasted most of my day following up with them. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Secor Volvo Cars responded

I was sorry to hear that you found our service department not helpful. I would be interested to learn more details and assist if possible. Please feel free to contact me at your convivence. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars eweiss@secorauto .com 860-442-3232 x103

March 24, 2024

Great service, great staff! Will continue to take our car for service at this location. More

by KPSILVERBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Secor Volvo Cars responded

Thank you for your confidence in Secor Volvo Cars, and for your business. We are grateful to have you as a customer!

March 23, 2024

I had a wonderful experience with Secor. They treated me as a person and not a number, were flexible and accommodating with my time, and helped me both early in my car search process and a f More

by sarahsilvia.rx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager Sean
Mar 25, 2024 -

Secor Volvo Cars responded

We're delighted to know that you had a wonderful experience with us at Secor Volvo Cars. It's great to learn that Sean and Diane were able to assist in your car search process, making it stress-free for both you and your husband. We appreciate the kind words and hope to see you again in the future!

March 22, 2024

Great service and fair pricing. Very helpful when it comes to maintenance. The waiting room is also a plus. I will be a return customer. More

by CRMIRANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Secor Volvo Cars responded

We're glad to know you found our service and pricing fair at Secor Volvo Cars. We look forward to welcoming you back for your future maintenance needs!

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