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Secor Volvo Cars
New London, CT
1,367 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,367 reviews
April 26, 2018
Repair of keyless entry system, covered by warranty Done efficiently, quickly and with no fuss. Took two visits - first to evaluate the problem and order the needed parts, and second to install the new Done efficiently, quickly and with no fuss. Took two visits - first to evaluate the problem and order the needed parts, and second to install the new parts. Gave me a ride to and from home on each visit, which is for me, the best part of working with Secor Volvo. The ride made it possible for me to get this work done without bothering anyone else. More
by S60Owner
Verified CustomerEmployees Worked With
don't know
April 26, 2018
Thought I bought a CPO Vehicle Purchased a CPO vehicle just a few months back and brought it in for it's first oil change and brake fluid flush. Very surprised that a CPO vehicle w Purchased a CPO vehicle just a few months back and brought it in for it's first oil change and brake fluid flush. Very surprised that a CPO vehicle would need a brake flush as I drove the vehicle just under 10,000 miles. Was also told that the front brake pads would have to be replaced the next oil change (again that would be just under 20,000 miles driven). My driving is all highway, approximately 100 miles per day round trip, on and off the exits. I was also told that the battery cover in the engine compartment was missing. The price quoted for an engine air filter was $85 and $135 for a cabin air filter, absurd given the cost of the part and time it would take to change. Also, I am yet to see a copy of the checklist for the certification process and have asked several times. The Service Manager is very apologetic and willing to work with me, but I am thinking my last recourse is going to be to call Volvo direct to see what they may have on file. I have been driving BMW products for years and decided to change things up a bit this time around, looking / feeling like it was a mistake. BMW certification and service is far superior and the discussion on brake pads, brake flush and air filters would never have been a discussion point based on my past experiences. More
by CARL_F_RAMSDELL
April 26, 2018
Satisfied customer, great service dept I have serviced my vehicle at secor Mitsubishi since purchased and am extreamly satisfied with the timely and professional care they have always shown I have serviced my vehicle at secor Mitsubishi since purchased and am extreamly satisfied with the timely and professional care they have always shown me More
by ndc3
Employees Worked With
April 25, 2018
Great service with a friendly smile I brought my 2013 Volvo in because I had a check engine light come on the past 3 times I'd used my windshield wipers. And the morning I brought it in I brought my 2013 Volvo in because I had a check engine light come on the past 3 times I'd used my windshield wipers. And the morning I brought it in there had been a "Charging Fault, Service Urgent" message on my dashboard. Eddie had taken my call and told me to come right over from Groton. I explained the problem to Nick when I got there and he told me they'd take a look at it while I waited. A bad anti-tamper sensor had caused the problem. It was replaced and I was sent on my way. It was covered by my pre-owned vehicle warranty. Great to go over to the service department when necessary knowing I'll get first rate service and a friendly smile. More
by WBILLEJ
Employees Worked With
Eddie in the service department., Nick Rose
April 24, 2018
All around outstanding The sales staff and service staff are all very nice. No pressure sales. I am very happy with the whole over all purchasing my new outlander sport. The sales staff and service staff are all very nice. No pressure sales. I am very happy with the whole over all purchasing my new outlander sport. More
by mommyj71
April 21, 2018
Very happy! Thanks for all the goodies in the waiting room! Especially the tangerines! I felt the service was prompt and all of the staff quite friendly. Thanks for all the goodies in the waiting room! Especially the tangerines! I felt the service was prompt and all of the staff quite friendly. More
by DESJARDINSMARK
Employees Worked With
Nick Rose
April 19, 2018
Positive car-shopping experience Extra effort and attention from low-key sales person. Knowledgeable and helpful without being aggressive. And I am very pleased with the car I ended Extra effort and attention from low-key sales person. Knowledgeable and helpful without being aggressive. And I am very pleased with the car I ended up buying. More
by lyn
Employees Worked With
Erica Symonds
April 18, 2018
Did all I reguested in an excellent manner. Work was completed as requested, and in a timely manner. This is the usual case, and why I use Secor for any work my car needs. Work was completed as requested, and in a timely manner. This is the usual case, and why I use Secor for any work my car needs. More
by TEVANS2506
April 18, 2018
Illuminated plates I dropped off my car for installation of Illuminated plates and they were done by end of the day. They gave me ride to my employer and picked me up ag I dropped off my car for installation of Illuminated plates and they were done by end of the day. They gave me ride to my employer and picked me up again. More
by watsthemathur
April 17, 2018
Service can’t be beat! I recently dropped my car off for a routine oil change. I like having the option of dropping the car off one day and picking it up the next. I ap I recently dropped my car off for a routine oil change. I like having the option of dropping the car off one day and picking it up the next. I appreciate not having to wait for it to be serviced and gives the service department time to take care of it when they have the time available. My service was completed by the following morning and I received a call telling me it was ready to go and I could pick it any anytime before 530. Perfect! I love that they run it through the car wash before I pick it up and it this time changed the front emblem sticker that had peeled (covered under a warranty). The service department staff is very friendly,takes the time to explain what was done and never rushes you through the process. A few days after my service I also received a follow up call to make sure I was pleased with my service and that everything was great! Can’t beat that!! I would recommend Secor Volvo any day! I can’t remeber the names of the guys at the service desk. They were all a pleasure to work with though! More
by CLHEROD
Employees Worked With
Jennifer
