Secor Volvo Cars
New London, CT
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Poor Communication Poor to NO communication. Longer service than originally said it would take. Had car for 1 day before it needed to be returned to fix. Poor to NO communication. Longer service than originally said it would take. Had car for 1 day before it needed to be returned to fix. More
Diagnostics Appointment I brought my '09 S60 in for a check on the struts because a quick oil change company had reported I need new struts due to rust. I went to Secor Volv I brought my '09 S60 in for a check on the struts because a quick oil change company had reported I need new struts due to rust. I went to Secor Volvo for a 2nd opinion to make sure there wasn't a safety issue. I was pleasantly surprised when the service department reported it was just surface rust, typical for a car that age, and not a safety issue at all. I even left that day with no charge for the "diagnostics". Now that's an honorable service department! More
Sunshine on a Rainy Day I dumped my stuff into the back of my Volvo, slid into the driver's seat and to my dismay could not engage the seat belt! I had to get to class -- I t I dumped my stuff into the back of my Volvo, slid into the driver's seat and to my dismay could not engage the seat belt! I had to get to class -- I teach English as a second language to immigrants and refugees -- and so I headed onto I-95. Coming right behind me were two police cars, one a "black and white," the other a grey sedan with the giveaway of an oversized headlamp on the driver's side. Oh, no, I thought. Please don't notice my not wearing my seatbelt! I've happily worn one since lap belts were installed -- about 50 years ago I'd guess. Conscious of the "law" behind and eventually, slowly going around me, I was especially observant of the posted speed limit, not something most v vehicles observe during aptly named "rush hour." I headed straight to Secor Volvo and explained my plight. Makenzie, the manager, commiserated -- her car,too, was currently out of commission -- and while she couldn't authorize my continuing to drive my own car, she called Julius who gave me a lift to school. He is a marvelous car companion, so thoughtful and attentive -- to both his passenger and to the traffic on a busy morning . He promised to fetch me later if there was a need and subsequently delivered me to my home and contributing mightily to my regenerated good spirits. Makenzie ordered and overnighted the part and by the end of the next day -- a Friday of a long holiday weekend -- I was back in my "office mobile." A day that had begun with trepidation and anxiety -- it's scary driving without the seatbelt!! -- ended so soon in one that was full of sunshine. More
Went over and above! MY service went well, but after leaving the dealer, noticed my rear wiper wasn't working. I returned to Secor, but all the techs were at lunch. Th MY service went well, but after leaving the dealer, noticed my rear wiper wasn't working. I returned to Secor, but all the techs were at lunch. The manager fixed the wiper himself so I wouldn't have to make another appointment. It was very much appreciated! More
Thanks to everyone at Secor motors, excellent customer servi Rich, Anthony, Dianne, and everyone I have come across while purchasing my vehicle at Secor Motors were kind, courteous and straight forward! They did Rich, Anthony, Dianne, and everyone I have come across while purchasing my vehicle at Secor Motors were kind, courteous and straight forward! They did everything possibe to get me into my new vehicle ASAP!! I highly recommend this dealership to ANYONE looking to get into something new or used!! Thanks again everyone! Love my new car!! More
Best Car Buying Experience I've Ever Had Recently my wife and I were looking for a used car and found ourselves at Secor. Diane showed us some cars and we quickly narrowed our choices down to Recently my wife and I were looking for a used car and found ourselves at Secor. Diane showed us some cars and we quickly narrowed our choices down to a beautiful XC60 and a different make vehicle at another dealer. After looking at the other car we returned to Secor to buy the XC60. The entire experience was truly the best we've ever had, and we've owned quite a few cars over the past 30 years or so. Diane and the rest of the Secor crew were professional and upfront with us. She was especially terrific and knowledgeable. The car needed a minor repair to an electronic component, and the repair work was done quickly and to our complete satisfaction. I would recommend Secor to anyone looking for a new car and plan to come here again for our next one. More
Great shop This dealer always impresses us! Service done, car presented cleaned up. Wheels torqued to spec! We will continue to use Secor and will also look for This dealer always impresses us! Service done, car presented cleaned up. Wheels torqued to spec! We will continue to use Secor and will also look for our next vehicle there. We are about ready! Although this S60 is wonderful! More
Happy with the new car purchase Very happy with the new car. Steve was very knowledgeable about the product and it was the most informative test drive I have ever taken which is a g Very happy with the new car. Steve was very knowledgeable about the product and it was the most informative test drive I have ever taken which is a good thing. Bob was also helpful during the sales phase and Anthony was helpful during the paperwork phase. Overall it was a good experience and we would recommend the dealership to friends. More
Nice Jeep Dad! I was extremely happy with my experience at Secor, especially with Diane Gebhard, Richard Palacio, Rob Dupont and Anthony Gonci. Do to the distance I I was extremely happy with my experience at Secor, especially with Diane Gebhard, Richard Palacio, Rob Dupont and Anthony Gonci. Do to the distance I had to travel, this group waited for me, up to and beyond closing time and patiently answered all my questions allowed me the "test drive" and never gave me "the bums rush". I appreciate the friendly and professional service given and the pride each of these individuals showed in working with me though this experience from the first minute I contacted then on line all the way until I pick up my vehicle. Thank you! Bob Howe Dudley, MA More
Wonderful wxperience Very happy with car and the whole dealer experience would definetly recommend dealer to my friends Have looked for a while at other dealerships and Very happy with car and the whole dealer experience would definetly recommend dealer to my friends Have looked for a while at other dealerships and this by far was best experience More