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Secor Volvo Cars

New London, CT

4.8
1,367 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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575 Broad Street

New London, CT

06320

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Showing 1,367 reviews

April 13, 2019

Terrific Very friendly and timely. Did everything that was asked and explained each item and the rationale for each part of the service. Good job and through More

by WILLIAM_VERHOEFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Secor Volvo Cars responded

Thank you for this terrific review! We strive to make every experience with Secor Volvo a 5 star event and it looks like we achieved that with you! I will share your review about the timeliness and thoroughness of service with Eric and the entire service team. Happy and safe travels. Respectfully, Julia Secor

Apr 18, 2019 -

Secor Volvo Cars responded

We are getting close to finishing the remodeling of the Volvo building. Please join us soon to help us celebrate!

April 12, 2019

wonderful and caring expert service and great help everyone was so caring and helpful , they all really take a interest in making your experience delightful , service was More

by KMKK525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the fellow that washed my car was great, did not get his name, Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thank you for this amazing review for Secor Volvo in New London, Eric, Nick and Dan (washed and detailed your car). We are thrilled that your experience was delightful because we know your time is valuable. We want every experience with us to be a 5 star event and it looks like we achieved that with you! We will share your review with our team. We are getting closer to completing our renovations and hope you will come celebrate this achievement with us when we are done! Respectfully, Julia Secor

April 11, 2019

Very friendly and efficient I had an appointment for a key replacement in my Volvo. I was told it would take approximately one hour. When I arrived in the morning the key was re More

by JAMES_R_RUSSEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two nice young men at the service center. Do not have names.
Apr 12, 2019 -

Secor Volvo Cars responded

Thanks for this amazing review for Secor Volvo in New London, our Service Manger, Eric, Nick and Alex our Service Advisers! We want every experience with us to be a 5 star event and it looks like we accomplished that with you. We know your time is valuable so we want to complete the work in a timely manner. We also appreciate your taking the time to write an excellent review. We will share this with the team! We are getting closer to finishing our renovation of the Volvo building and would like to have you join us to celebrate this achievement soon. Respectfully, Julia Secor

April 08, 2019

Terrific service The attention to detail was terrific. They are also great at communicating whatever you need to know. My car was done exactly when they said it would More

by MARIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thank you so much for this terrific review for Secor Volvo in New London, Eric and Nick. We know your time is valuable so we strive to make this as positive an experience as possible. the team will be thrilled to hear your feedback! We are getting closer to completing the renovations of Secor Volvo, so please join us to celebrate this achievement soon, Respectfully, Julia Secor

April 08, 2019

Pleasant and quick Service was prompt ..service people was very polite ,pleasant and courteous ...Excellent service is the reason I have returned many times Nick was th More

by OTURNER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo in New London, Eric and Nick. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear our service was excellent because your opinion matters to us. The team will be thrilled to hear your feedback! We are getting closer to finishing the renovations of the Volvo building, so thank you for your patience and please join us to celebrate this achievement soon. Respectfully, Julia Secor

April 04, 2019

Fabulous, thorough and professional! We were out of state 1400 miles away when we started having the transmission problem. The Volvo dealership there had our car for 3 days and didn’t fix More

by MARGARETRGAYDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thanks for this amazing review for Secor Volvo in New London, Eric and Nick. We strive to provide excellent service and have every encounter be a 5 star event. it looks like we accomplished that with you! We will share your review with our team. We are getting closer to completing the renovations of Secor Volvo and hope you will join us to celebrate this achievement soon. Respectfully, Julia Secor

April 03, 2019

No sales games Straight forward, honest, community involved dealership. Employees have tenure and seem empowered to make a decision. Everyone, even employees I met More

by MATT ST.AMOUR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New manager in sales, Anthony Gonci
Apr 03, 2019 -

Secor Volvo Cars responded

What a great review! Thank you so much for sharing your experience with Secor Auto Group, Steve and Anthony. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new Secor vehicle and the team will be thrilled to hear your feedback! Respectfully, Julia Secor

April 03, 2019

Efficient, informative Nick Rose is a great provider of service. The rest of the staff is relaxed, intelligent and friendly. The staff is clear about necessary repairs. I More

by CMK1999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 03, 2019 -

Secor Volvo Cars responded

On behalf of all of us at Secor Volvo in New London, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Nick and have confidence in the work performed for you. We will be sharing your feedback with our team. We look forward to providing service for you for many years to come. Respectfully, Julia Secor

April 02, 2019

2015 Buick Went to secor cause they had a Buick I was looking at online . Never bought a car from a dealership before always bought from private owners didn’t kn More

by RAYBAT3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Matters, Anthony Gonci, Frank Foley
Apr 03, 2019 -

Secor Volvo Cars responded

Hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Secor Auto Group in New London, We wish you many happy miles in your 2015 Buick. We look forward to serving you for many years to come! Respectfully, Julia Secor

April 01, 2019

New to area, service department here is an upgrade I recently moved to CT from the DC area, and I needed regular service and a brake problem addressed. So much easier dealing with these guys than what More

by bvd
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 03, 2019 -

Secor Volvo Cars responded

Thank you for such an informative and positive review for Secor Auto Group and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your expectations were exceeded and that the team did a good job in attending to your needs. Your feedback will be shared with our team. Respectfully, Julia Secor

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