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Secor Volvo Cars

New London, CT

4.8
1,367 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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575 Broad Street

New London, CT

06320

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Showing 1,367 reviews

April 30, 2019

service Outstanding service. There was work going on in the shop, and a scrape occured when the car was driven out for me. Visit to the body shop to fix it. . More

by JERRYPLOTTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Secor Volvo Cars responded

Thank you for your review we do appreciate your understanding.We are happy to take care of the scrape at your convenience.

April 28, 2019

Service XC90 Have been a customer of Secor for 15+ years with XC90 that has 200k+ miles. Secor has been exceptional to work with on maintenence, identifying the c More

by TomP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo in New London. We strive to make every event a 5 star experience and it seems like we accomplished that goal with you over a long period of time. We are grateful for your trust in us and for your kind words about Nick, Eric, and the Secor ownership and management. Charlie will be pleased to hear that! We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

April 25, 2019

40K Mile Service, Oil Change, Brakes The Secor team was, as always, very professional and pleasant. The pricing seemed rather high, compared to what the actual price of materials cost ( More

by CYNTHIA.PUSSINEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Rose, Alex Sadler
Apr 25, 2019 -

Secor Volvo Cars responded

Thank you for your comments.We are sorry to learn of your concerns/questions from the last visit.Please feel free to give me a call at 860-442-3232 x103 and I will be happy to assist with any issues. Eric Weiss Service/Parts Director Secor Volvo Cars

April 25, 2019

Last of free 3 yrs of service First we got the best car we have ever had. I am 64, & my wife is 78...so that is saying something! But then to only need a service once a year com More

by CHUCKPARROT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager Arnold who I guess has since retired, Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you so much for this excellent review of Secor Volvo in New London. We strive to make every experience with us a 5 star event and it looks like we accomplished that with you! Thank you for taking the time to write such a thorough review and sharing what in particular your love about your Volvo and our customer service team. We want to give a balance of information and helpful guidance so that your experience with us is pleasant, fulfilling and wonderful. Thanks for recognizing the work of Steve, Nick and Eric. I will be sure to communicate your positive comments to them. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

April 24, 2019

Nick's review Nick has always been most helpful. He provides a ride to the office and looks out for me. For example, he had my tires rotated on his own initiative. More

by WAYNE_DEVOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo in New London. Our clients' well being is a primary concern of ours and it is nice to know that our interest in them is appreciated. Thank you for taking the time to write positive comments about Nick and I will be sure to communicate them to him and the rest of our team. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

April 21, 2019

I love my volvo... Diane was very nice and easy to work with and a good listener. Plus help me what was good for me and great deal on my new Volvo s60 t5 awd. More

by FRANCESTCYR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Frank Foley
Apr 23, 2019 -

Secor Volvo Cars responded

Thanks for taking the time to share your positive experience with Secor Volvo in New London! We are thrilled that you love your Volvo and that you had the 5 star experience we strive to provide. Thanks also for commenting on Diane's listening skills because that is how we appraise your needs and work to make this the best experience possible. I will communicate your positive review to Diane, Anthony, Frank and the rest of the Secor Volvo team. Please join us soon for the celebration of the opening of the newly remodeled Secor Volvo showroom and service areas to better serve our customers . Respectfully, Julia Secor

April 18, 2019

Secor and Volvo both great brands. We have owned nine Volvo’s starting with a PV444 in college. Our 1976 DL245 saved our lives when we were hit head on by a drunk driver at over 55 M More

by EDGELEA21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Secor, Nick Rose
Apr 18, 2019 -

Secor Volvo Cars responded

Thank you for this extraordinary testimonial to the value of driving a Volvo! From the time my 16 year old neighbor survived a crash in her Volvo when hit by a drunk driver as she waited at a stop sign, to the story Donald Sutherland told about how his life was saved in his Volvo at an intersection crash, I have been a firm believer in Volvo design and construction. Please visit the Volvosavedmylife.com website to see other stories and share yours if you like. We are thrilled that you were driving a Secor Volvo and that we were able to help you over the years in sales and service. I will communicate your 5 star review to Nick, Eric and Charlie. Respectfully, Julia Secor

Apr 18, 2019 -

Secor Volvo Cars responded

We are getting close to finishing the remodeling of the Volvo building. Please join us soon to help us celebrate!

April 17, 2019

Responsive and Timely Service I received excellent customer service. They were quick and effective at diagnosing issue and performing repair. They are always friendly and accommoda More

by MNJANES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 18, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review for the Secor Volvo team! Your recommendation means a lot to us. We strive to have every opportunity be a 5 star event and it looks like we achieved this with you! We will be sharing your review with Nick and the service team! Thanks for taking the time to pinpoint their quick and effective diagnostic skills. We look forward to working with you in the future. Respectfully, Julia Secor

Apr 18, 2019 -

Secor Volvo Cars responded

We are getting close to finishing the remodeling of the Volvo building. Please join us soon to help us celebrate!

April 16, 2019

Volvo S60 Everyone was very friendly and great to work with. I never felt pressured to buy and was given time to think over my decsion. My new volvo is beautif More

by ANIECERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Plona, Anthony Gonci, Rob Dupont, Frank Foley
Apr 18, 2019 -

Secor Volvo Cars responded

We are thrilled you love your new Secor Volvo and that Steve, Anthony, Rob and Frank were the team members that made the experience great. We respect that purchasing a car is an experience that requires engaging our customers on different levels from the practical to an appreciation of the beauty of the Volvo. Thanks for taking the time to share your review. Happy and safe travels! Respectfully, Julia Secor

Apr 18, 2019 -

Secor Volvo Cars responded

We are getting close to finishing the remodeling of the Volvo building. Please join us soon to help us celebrate!

April 16, 2019

Easy process, start to finish. The folks at Secor Subaru are always helpful and thorough in their work. I will continue to bring my cars here for service. The waiting room, as well, More

by MGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Apr 18, 2019 -

Secor Volvo Cars responded

Thank you for your amazing review and for noticing the fact that from the waiting room to the sales and service areas, we want to make this the best customer experience possible. Thank you for taking the time to share your thoughts and for complimenting our staff and in particular Lauren for their helpfulness and thoroughness. We hope to see you again to service your needs in the future. Respectfully, Julia Secor

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