Chrysler Dodge Jeep Ram of Seattle - Service Center

As I was web searching for a used Jeep, they quickly identified my interest and began emailing me right away, inquiring about my preferences and providing a list of Jeep vehicles to consider. I actually identified my interest and began emailing me right away, inquiring about my preferences and providing a list of Jeep vehicles to consider. I actually fell in love with one of the first ones I saw and drove. I received 100% satisfaction in customer service from Adam, Katalyn, and Rich, who ensured the car was in perfect condition. I'm impressed with this service, and now I have a new Sahara Jeep! Thank you again! More

Service rep would not answer my simple question over the phone regarding power train warranty coverage for struts. She insisted that I bring it in. They then proceeded to hunt down anything wrong with the c phone regarding power train warranty coverage for struts. She insisted that I bring it in. They then proceeded to hunt down anything wrong with the car. Even the estimate for a water pump was covered by the power train warranty and they tried to charge for it. The young kids sitting in the service department seats are extremely friendly. More

They treated me very badly, I should say the man who was helping me, he accused me of going through the work area that I didn't he was very mean to me even the first time I was there for repair. I have been helping me, he accused me of going through the work area that I didn't he was very mean to me even the first time I was there for repair. I have been getting my car for tune-up. I bought the car brand new 2001,never was treated that way before, WHY? More

Took my car in for electrical codes showing. Dealership was only supposed to have my car for 1 day and they kept it for a week to do system updates. The next day my car wouldn’t start at all. To Dealership was only supposed to have my car for 1 day and they kept it for a week to do system updates. The next day my car wouldn’t start at all. Took it over to O’Reilly and the battery was completely dead. It was corroded. When I asked why they didn’t check the battery, I was told they didn’t check battery for electrical codes which is weird because there would be no electrical without the battery. I spent two weeks calling and requesting to speak with the manager. Finally got through to him and he said he would give me a call back. Took another week before they gave me a refund for all but $20. Will never come back for service. More

I have a 20 yr old PT Cruiser. They don't make some of the parts any more. James found the proper PCV valve at another dealer, the generic ones didn't work. They installed it and They don't make some of the parts any more. James found the proper PCV valve at another dealer, the generic ones didn't work. They installed it and now it scoots right along again. I've dealt with James many times and he ALWAYS comes through for me! More

Service Dept. did what they said in the time they said it would take. Parts counter helpful too! did what they said in the time they said it would take. Parts counter helpful too! More

Fantastic service from my advisor James and the shuttle driver. Transparent and competitive pricing on services, performed by a master technician. driver. Transparent and competitive pricing on services, performed by a master technician. More

I asked the service writer a number of questions regarding the service of the vehicle and felt her knowledge was less than adequate. Maybe she was having a bad morning, but she was not very nice w regarding the service of the vehicle and felt her knowledge was less than adequate. Maybe she was having a bad morning, but she was not very nice whatsoever. I will never bring my vehicle back to your dealership for any service whatsoever. I recommend anyone purchasing a vehicle from you or servicing their vehicle there. I also have issue with the hourly service rate of $250 for a certified mechanic is ridiculous. It should be adjusted downwards by at least $100 if not more. Jim Annicelli More

Sage did a great job and is an asset to your company. She is the hardest working service rep there. She is the hardest working service rep there. More

I had a wonderful experience at this dealership. Very helpful and friendly staff. A very clean showroom. Very helpful and friendly staff. A very clean showroom. More