Seattle Hyundai - Service Center

CUSTOMER UNFRIENDLY, UNETHICAL BUSINESS - I went to Seattle Hyundai on Aurora Avenue today for a standard oil change, which came to $122.82. When it was time to pay, I was told there would be a 3.5% fe Seattle Hyundai on Aurora Avenue today for a standard oil change, which came to $122.82. When it was time to pay, I was told there would be a 3.5% fee to use a credit card. I opted to pay in cash to avoid the surcharge, but was told they couldn’t accept cash unless it was exact — because they “don’t have cash” to provide change. I gave them $123, expecting my $0.18 in change, but they refused to return it. When I took $1 back instead (effectively underpaying by $0.82), they said that wasn’t acceptable. So, they were fine keeping my extra money, but not okay with being underpaid by a few cents. In the end, my only option was to pay with a credit card and absorb the fee — which felt unethical, customer-unfriendly, and potentially unlawful. Businesses are required to give change when accepting cash. Forcing customers into these choices is just bad practice. I asked to speak to a manager — none was onsite. I then asked for the business owner’s phone number and was told he doesn’t have one. They offered only an email address. The lack of accountability and professionalism is extremely concerning. This is not about the money. It’s about business ethics and customer respect. For me, their reputation and my trust were destroyed — over $0.18. I won’t be returning and would not recommend this place to anyone. This is also posted on google reviews More

The staff is always caring about the customer, setting up the appointment was smooth and quick. We asked to rotate our tires and they said they did it last time so too soon and they don't want to charge us. the appointment was smooth and quick. We asked to rotate our tires and they said they did it last time so too soon and they don't want to charge us. Ana was excellent in her approach, quick and attentive. More

Marco’s service is excellent. Always takes great care my car. He is friendly and kind to everyone. Always takes great care my car. He is friendly and kind to everyone. More

Service was prompt and courteous. All questions were answered Looking forward to my next visit and hope that the service will be just as great. One problem that I did experience wa All questions were answered Looking forward to my next visit and hope that the service will be just as great. One problem that I did experience was trying to get through to the service department over the phone. Maybe you want everything handled over the internet. More

Keith Fernando was super helpful and very cordial which was welcome. Glad to get my EV in good shape for spring. was welcome. Glad to get my EV in good shape for spring. More

Not surprisingly I never heard back from “Derek” at Hyundai when I posted the bad review. I made a device appointment and they kept my car for two days and still couldn’t figure out the issue because t Hyundai when I posted the bad review. I made a device appointment and they kept my car for two days and still couldn’t figure out the issue because they couldn’t recreate the 12v dying. After 2 weeks, the 12v again died, so I had my car towed to Hyundai yesterday and they can’t even diagnose it until later this week because they’re busy and I didn’t have a service appointment 🤦🏻‍♀️ wretched place. Stay away from them!!!!! More

It was 7:45 Monday morning, so I expected to be greeted by a grumpy sleepy service dept guy, but instead: Keith Fernando, service guy extraordinaire. Why extraordinaire? First, Monday morning. He was so ni by a grumpy sleepy service dept guy, but instead: Keith Fernando, service guy extraordinaire. Why extraordinaire? First, Monday morning. He was so nice! and so efficient! and so NOT monday morning! Second: he explained what they were going to do and why and I realize he was probably supposed to do that, but he was so pleasant about it, it really was great. And third: he called like he said he would and let me know when it was ready--may seem like a normal thing but in my experience it is not all that standard, so I appreciated it. Everyone there was in a seemingly good mood--so helpful on a Monday morning. More

I returned to the dealership because of Marco. He always gives the best customer service. He always gives the best customer service. More

i return to this shop because of marco. he always delivers perfect customer service every time. he always delivers perfect customer service every time. More

Available parts on site. Sale person was very concerned on my issues. I’ll always go back to Hyundai for service. Sale person was very concerned on my issues. I’ll always go back to Hyundai for service. More