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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,002 Reviews

2,002 Reviews of Scranton GMC of Vernon - Service Center

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April 05, 2022

Frank is incredible. Made me feel like I was dealing with my small town mechanic. Couldn’t ask for better service. More

by DeFen82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey, Jeff Borovicka
April 04, 2022

Way too expensive,,,$357. 89 to change out a mirror switch it’s crazy as xxxx,,, way too expensive More

by Edwinrod74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Apr 13, 2022 -

Scranton GMC of Vernon responded

We completely understand where you are coming from. We regularly do our own price comparisons to see where our pricing stands in relation to what is offered by other service providers. We would actually love to know what you find out the next time you need service and you do some shopping around! Call us anytime - we'd love to hear your thoughts :) Thanks, and have a great day!

April 04, 2022

Great experience every time I come here,,always professional and courteous,the problem was fixed in a timely manner and was kept informed throughout the process. More

by shome92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 04, 2022

I have not had a complimentary car wash with last couple visits for service, why is that? I was told when my vehicle was ready, that it was going to be a few extra minutes, because it was being washed. It w More

by pineconio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
Apr 07, 2022 -

Scranton GMC of Vernon responded

I am so sorry that you did not receive your car wash, and that there was a miscommunication somewhere and that you were told you were getting it. Oftentimes, the lack of a car wash is due to extreme cold temperatures at the time, but obviously that was not the case here. We appreciate you for taking the time to let us know this happened, and would like to invite you to come back for a complimentary car wash whenever it is convenient for you. Thank you again, and have a great day.

April 03, 2022

Excellent service department. Staff is friendly and knowledgeable. My wait time was reasonable for the repair I had done. More

by Morabito9163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
April 02, 2022

Good customer service very nice and respectful service technicians got the things needed done ontime to the quoted prices.. More

by Dbancroft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Jeff Borovicka
April 01, 2022

They got us in and out of the dealership very quickly. Great job from start to finish. More

by ACTGLSLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey
April 01, 2022

Great friendly people, great fast service. Vehickle is always taken care of the right way. More

by KFIDALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey, Jeff Borovicka
April 01, 2022

Very nice people to deal with. They explain in detail what needs to be done. More

by Scr673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
April 01, 2022

went to the service department with a ac problem. they gave me a ride home so i wouldn't have to set around. the service deptment makes me feel relaxed, and found out the problem and scheduled me to More

by CDBEELER06066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Borovicka
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