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2,002 Reviews of Scranton GMC of Vernon - Service Center
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April 11, 2022
This dealership was very prompt on their scheduling, spots were made available for emergency type repairs or checks, they were a listening ear and host of knowledge for various body repairs required. Th spots were made available for emergency type repairs or checks, they were a listening ear and host of knowledge for various body repairs required. Their turn around time was most efficient and the assistance to help maintain my vehicles cleanliness was immaculate. Their members are, courteous and understanding. There was some misunderstanding about billing and they were patient to explain, and waiting to help with the resolution. Great place, More
by TYVONNEMENNES
Verified CustomerEmployees Worked With
Jeffrey Mancuso , Trevor Hamel, Evan Blanchette, Ashley Corey, Jeff Borovicka
April 09, 2022
Very good service knowledgeable people and I like the free shuttle service free coffee and maybe a cheaper billing free shuttle service free coffee and maybe a cheaper billing More
by Bfstrano
Employees Worked With
Other Employees :
Frank, David Rogers, Ashley Corey
April 09, 2022
They were terrific! They always try to be accommodating and work around your schedule. They are a pleasure to deal with. They always try to be accommodating and work around your schedule. They are a pleasure to deal with. More
by Jgteddy
Employees Worked With
Ashley Corey, Jeff Borovicka
April 08, 2022
My 2012 Buick LaCrosse had to go in for a recall on a toe link in February 2022. My car was in good condition when ​it in for the recall. Due to COVID I was working from home. When I went back to the office link in February 2022. My car was in good condition when ​it in for the recall. Due to COVID I was working from home. When I went back to the office in March 2022, I noticed there was something very wrong with my car. I would roll over a small difference in the pavement and I thought my car was going to fall off the frame. I called to schedule an appointment making it clear I felt it was tied to the work they did or didn't perform on my suspension. Once in the shop (April 2022) for a second time. I was required to sign to agree to pay a $170 diagnostic fee. I again reiterated I felt the issue was due to their work. Frank (who was very nice) let me know they would take a look and if it was due to their negligence it would be covered. Turns out, I was right. They never performed an alignment after replacing the toe link. They did cover the cost 100%. But it was stressful. I could have gotten in a serious accident due to their oversight. More
by Buick814
Employees Worked With
Frank
April 07, 2022
Great service great communication great coffee thanks for having me fifteen words is too much having me fifteen words is too much More
by gregg.degiacomo@pfgc.com
Employees Worked With
Other Employees :
David Rogers, Ashley Corey, Jeff Borovicka
