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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,002 Reviews

2,002 Reviews of Scranton GMC of Vernon - Service Center

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April 23, 2022

The Service Dept, especially Dave, went above and beyond in servicing my Encore GX. Due to a punctured tire, Dave squeezed me in, fixed the tire and even did the service that wasn’t scheduled until the foll More

by Hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 23, 2022

Everyone was very pleasant and helpful. Every step of the process was explained to me. Waiting area was clean and comfortable. I was there for a recall part replacement and it was comple More

by Barbara
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Jeff Borovicka
April 23, 2022

Service Mgr is very professional, friendly, knowledgeable. Ashley is courteous and very accommodating. The service was prompt and complete. This is the best GM service center in the state. More

by KTRIPP.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
April 22, 2022

Great service dept. Very courteous, very upfront about the costs. Good people to deal with. More

by ....
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
April 22, 2022

Very friendly and accommodating staff. Dave in service helped me with my transaction. I was given a Courtesy ride to pick up my car . More

by Mstahoe7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 21, 2022

The service was prompt and thorough. Everything was explained to us. Staff very helpful. Thank you. More

by Suewargo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Corey
April 19, 2022

Great customer service and turnover for the work required. Jeff at the service center was available at every corner. More

by DG3523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
April 18, 2022

Scranton Cadillac is always willing to work with you and everyone is courteous to me. More

by stephaniehepton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Olsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Malenfant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Scranton, Fred Nassiff, David Rogers, Ashley Corey, Jeff Borovicka
April 17, 2022

Very good service professional and friendly. Good waiting area also. I will be back for service in October. More

by CHERRYBOMB752001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Scranton, David Rogers, Ashley Corey, Jeff Borovicka
April 17, 2022

This place is a rip off. Mechanics is terrible, Soon as you drop your car on in service forget about it$$$$$ More

by ANTIOMBAGHRAMYAN
Recommend Dealer
No
Employees Worked With
Robert Zeidenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Z
Apr 19, 2022 -

Scranton GMC of Vernon responded

We're sorry to hear that you have found our prices to be unreasonable. We regularly do our own price comparisons to see how our prices compare to those offered by other service providers, because we absolutely do not want anyone feeling that they were ripped off. The next time you are shopping around for service, we would love to know what you find. So feel free to call us anytime - we'd love to hear your thoughts! Thanks for the feedback - have a great day!

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