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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,002 Reviews

2,002 Reviews of Scranton GMC of Vernon - Service Center

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May 05, 2022

It’s awesome he’s such a big heart it’s a no bull crap dealership you get what they say you’re going to get and they take very good care of you I bought four cars from them in the past and it’s all been a More

by PITTBULL.PLMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey, Jeff Borovicka
May 04, 2022

The dealership tried to pull a fast one on me I bought a used truck ,found out when I got home no service was performed on this vehicle Alignment was way off no tire rotation no oil change the truck ha More

by CANDLEMIMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Mangene
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Blanchette, David Rogers
May 12, 2022 -

Scranton GMC of Vernon responded

Good Morning, Please see the response attached to the additional review you left on 5/5/2022, since it relates to this same situation.

May 04, 2022

Very happy with the work preformed. . done quickly. Kept posted as to updates. The only issue I had was the crack in my dashboard that happened when doing the air bag recall . And I was More

by Jmetiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022

Perfect, exceeded my expectations on how car service should be! I was especially happy when they put my escalade through the car wash for me! More

by mrudy316795
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
May 03, 2022

Scranton Motors has always been able to accommodate our request for services on our Company Pickup. More

by vandrews35
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
May 01, 2022

Great customer service and great service on my vehicle. It’s a little far from my house but the service I received is worth the 45 minute drive to get there More

by Vmactorres2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey, Jeff Borovicka
May 01, 2022

Simple first service (5000 miles) took over 2 hours when they told me it would be 1 hour. Not major, but very inconvenient. Messed up my whole day. More

by OBRIEN21
Recommend Dealer
No
Employees Worked With
David Rogers
May 02, 2022 -

Scranton GMC of Vernon responded

We are sorry to hear that your wait time was significantly more than what you were told, and your frustration is completely understandable. We are constantly working to improve scheduling and wait times, but it remains a challenge. Things often change once we actually start to work on a vehicle, and even just one appointment taking longer than expected can have a ripple effect on the rest of the day. I can assure you though, it is the exception and not the rule. Thank you for your feedback, and we hope to have the opportunity to work with you again in the future. Have a great day!

May 01, 2022

Did a good job with a major problem. A problem solved, really appreciated their help More

by HAPPENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
April 30, 2022

Scranton has aiways given us the best service. . This time was great as usual. Would recommend anyone. More

by SHURLBG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
April 29, 2022

I a problem and wasn't happy with service problem and the service manager step up and fox my problem. At the end of the day I was very happy. More

by Collinsheating1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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