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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,002 Reviews
Call Service Center (860) 872-9145

2,002 Reviews of Scranton GMC of Vernon - Service Center

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June 04, 2022

Good and timley service , pricey but not outrageous , performed the work that was needed. Good customer communications. More

by BARBARAOLLARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank, last name unknown
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June 04, 2022

Efficient, good customer service, thorough , top quality, convenient. Nice waiting area and went out of way to ensure I had a place to take a meeting if I needed a desk. More

by matthewdhiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 03, 2022

The service team was very professional, knowledgeable, friendly, and took the time to review everything. More

by cbreite1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
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June 03, 2022

A number of staff have been there a long time and genuinely value a relationship and care about customer service More

by mama_rush
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
Report | Print
June 03, 2022

Prompt, professional and respectful customer service. Did their best to accommodate my schedule, needs and budget. More

by bgudrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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June 03, 2022

The staff is always friendly, helpful and accommodating. Service staff was through and knowledgeable. Great job! More

by ROBIDOUX.DENISEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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June 02, 2022

U guys R courteous & professionl. . Leaving my van clean. Qwik service & informative . I will return. More

by JCD07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Jeff Borovicka
Report | Print
June 01, 2022

Great service! And even better staff … they make you feel like your part of there family More

by zack340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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May 30, 2022

Got work done and had my volume knob stolen out of my vehicle, don't recommend going to there service department More

by F.u.s.m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Report | Print
May 31, 2022 -

Scranton GMC of Vernon responded

We are very concerned that your vehicle was returned to you with a knob missing. If you have not done so already, please contact us as soon as possible so that we can look into this further and try to locate it for you. You can call us at 860-872-9145 and ask for a manager in the service department. Thank you so much for letting us know about your situation, and we will do our best to help get it resolved. Have a great afternoon!

Jun 01, 2022 -

F.u.s.m responded

I am done with you guys, evertime i send my truck there some else happens to it or it doesnt get fixed. Sun roof had new weather strip put in supposedly still leaks. Marks on hood where looks like a tool was left. Knob taken, like xxx. Engine replace took 9 xxxxing month, not even 2 week after i get the truck back transmission went, and now i haf the truck back n the the transfercase is bad. But this time im not sending it to that joke of a shop. Im going send it to vernon chevrolet or somewhere else. Where xxxx will get fixed right n other xxxx wont go wrong days later

May 29, 2022

Poor communication. Brought truck in for third time to fix issue. Service department stated they would fix the issue and still haven’t. Truck issue is a known problem wi More

by EPMARC423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey, Jeff Borovicka
Report | Print
May 31, 2022 -

Scranton GMC of Vernon responded

We are very sorry to hear that you have been in multiple times and still have not had your truck's issue addressed. Your frustration is certainly understandable! I am unable to view all the specifics of your situation based on your screen name, but would be happy to escalate your concerns to management if you would find that helpful. Please just respond to this review, privately if you prefer, with your full name and the best method and time to contact you. Thank you for the feedback. Have a great afternoon!

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