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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,002 Reviews
Call Service Center (860) 872-9145

2,002 Reviews of Scranton GMC of Vernon - Service Center

Sort by
July 15, 2022

Great service and really great people. I’ll alway take my car to your dealership. More

by Pinetree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey, Jeff Borovicka
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July 14, 2022

Car seems to be finally fixed. It took three times. Not the service depth. Fault it was delayed by warranty company More

by BILLBENITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey, Jeff Borovicka
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July 12, 2022

I always have a great experience when I get work done here by the Service Department. More

by mcgregor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
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July 10, 2022

Jeff was friendly, courteous and attentive. I will definitely return to have my car serviced at Scranton Motors. More

by Francie K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
July 10, 2022

I had a flat tire and purchased a new tire from Scranton Motors. All went well. More

by AGSHANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
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July 08, 2022

They fix the problem the first time. Very happy with there service. I would come here again More

by Pelletierchase
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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July 07, 2022

Over charged for an oil change and tire rotation, $180. 00. Scranton lost my business More

by ryoun30913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rogers
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Jul 07, 2022 -

ryoun30913 responded

Scranton Service Dept. Lost my business. Over charged me for an oil change, $180.00

Jul 07, 2022 -

Scranton GMC of Vernon responded

I am very sorry that you left your recent appointment feeling that you were overcharged. We definitely don't want any of our guests to feel that way, so if you are open to it, I can connect you to management, who would be happy to go over everything with you in detail to make sure everything is correct and that you don't have any questions about exactly what was done and what you were charged for. If that is something you would find helpful, please respond back to this review (privately, if you prefer) with your full name and contact info. I apologize that I don't have all your details handy, but I was unable to locate you in our records with just your screen name. Thank you for the feedback, and we hope to have the opportunity to speak with you further. Have a great day.

July 06, 2022

The service team got the job done right and on time. They were also able to arrange transportation to and from my home. More

by dkohlun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Jeff Borovicka
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July 03, 2022

Service department figured out my cars problem, ended up being a simple repair and they were great about repairing it and not charging me for anything extra. More

by LKOZIURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Report | Print
Jul 05, 2022 -

Scranton GMC of Vernon responded

We're sorry to hear you had such a negative experience during your recent visit. Are there are any specifics you feel we should know or any areas we can still help with? If there are, please respond back to this review so that we can get you in touch with management to discuss further. Thank you for your time and have a great day!

July 02, 2022

The dealership is good, service center could use an update on how to satisfy the customers. Better organization in that department would help. If you bring your purchased vehicle in for service the lea More

by DEXTERCROMARTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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