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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
1,955 Reviews

1,955 Reviews of Scranton GMC of Vernon - Service Center

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July 21, 2023

Excellent customer service! We really appreciated the time and explanation that was given to us by Frank Kern! Service wise we were and are very pleased. More

by scottandrew108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
July 20, 2023

5 stars got me in for a tire repair and changed my battery. World class dealership More

by justbrown1.jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
July 20, 2023

Service was quick, and the employees were friendly. The car wash is a great finishing touch. More

by KEARSEWINDSOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Service was accurately timed at 1 hour and the lounge was comfortable. The staff was nice and I was able to get shown a few new cars to consider while I waited. The salesman that showed me cars was intellige More

by Adam Connors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Nassiff, Ron Brown
July 19, 2023

Rip off, not helpful, very polite, to expensive , clean, charging to much for a diagnostic check. More

by Julio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Scranton GMC of Vernon responded

We're sorry to hear that you have found our prices to be unreasonable. We conduct frequent price comparisons to see how our prices stack up to those offered by other service providers, because we definitely don't want anyone feeling that they were overcharged and potentially going elsewhere next time. If you do any shopping around in the future for service, we would love to know what you find and how we compare. Feel free to call us anytime - we'd love to hear your thoughts, Thanks for the feedback and have a great night.

July 18, 2023

Have been using Scranton for 2 and half years now. Wish I could had decided earlier to go with them. Great team! Up from and honest. Always a pleasure to talk to Jeff and everyone in there. Always hel More

by Roma Guizelini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Jeff Borovicka
July 17, 2023

My car was leaking what we thought was transmission fluid.. I was leaving for vacation the next morning. I called Scranton from airport and they were able to accommodate me when I returned… excellent More

by LELKEYBROWN65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2023

Great availability for appointment time and turn time. Got loaner while my car was being serviced. Service team was excellent More

by Meduri218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2023

Service was prompt, I dropped my truck off early and they got it in to at least diagnose it before my scheduled appointment More

by KHORTON6530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

Jeff went above and beyond the work that he did for me was excellent. And I can't thank him enough for what he did. More

by dfrank1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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