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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,002 Reviews

2,002 Reviews of Scranton GMC of Vernon - Service Center

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December 08, 2023

Done that already. Check my prior response to this survey. Have a happy holidays and a joyous new year. More

by RODG1947
Recommend Dealer
Yes
December 04, 2023

We have always been taken care of by the service department any time we have an issue. More

by AMENTAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

My experience with Scranton began with a 1994Pontiac Grand Prix in 1994. GM killed the brand. I've been with Buick since @ Scranton (4) cars. The operation of the service department is what keeps me @ S More

by Markeebo
Recommend Dealer
Yes
Employees Worked With
William Delgado
December 04, 2023

Great service and polite. There was difficulty to contact by phone in the morning time. More

by hiroyuki.kobayashi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Delgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2023

Frank was able to walk me through all of the work that my truck needed and the different options that i had. He was very patient and willing to answer my multiple questions without appearing irritated. He is More

by mlarms75
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
December 02, 2023

I just brought my truck in for its 65K service. All of the stuff should have been done before I bought it in June, and only put on approximately 5K miles. Your prices are way too high. $40.00 to r More

by gmh310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Dec 06, 2023 -

Scranton GMC of Vernon responded

We're sorry to hear that you found our prices to be unreasonable. Many price discrepancies are due to the fact that we are using genuine factory parts, which in some cases, can be significantly more expensive than aftermarket ones. But we're always interested to see what our customers are seeing out there as well, so feel free to call us anytime - we'd love to hear your thoughts. Thanks for taking a few minutes to leave your feedback, we appreciate it. Have a nice night.

December 02, 2023

Professional and efficient. Very polite and congenial takes the time to explain any issues. Keeps you updated. More

by MKOLESINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2023

Excellent with time sensitivity. Welcoming and cooperative. Good Lounge,waiting area. with Koffee. ?? High five to Jeff B. In service ?? More

by Chirosenderovic
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Jeff Borovicka
November 29, 2023

I got 2022 1500 pickup truck in October of 2023 for 48k. Truck needs some part and promised to take care in a week. It’s been over 30 days. Engine service light is on with numbers of other issues. Servi More

by shahzad786p
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Carlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Delgado
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2023

Easy to schedule service. Knowledgeable service technicians. Service is timely and technician keeps you informed of any issues they discover during services. More

by RODG1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Rustic
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