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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
1,955 Reviews

1,955 Reviews of Scranton GMC of Vernon - Service Center

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January 19, 2024

Your charges are outrageous. How do you expect the average person to come to you for normal maintenance? More

by BOUZAKISK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2024

Ordered accessories online and picked them up from the Parts Department Parts were promptly located and representative helped load them More

by patchesew
Recommend Dealer
Yes
January 14, 2024

Very easy to work with. Able to pay over the phone and pickup after hours. Very courteous and professional More

by pmillicker
Recommend Dealer
Yes
Employees Worked With
Jeff
January 13, 2024

Love the family way treating people very friendly. Its a great place to do busy. More

by dojo50
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Jeff Borovicka
January 13, 2024

Everything went just fine I was very pleased with the work done and how smoothly everything went. Not sure why they charged me for rotating my tires when they had to take my tires and drums and everythin More

by rjsantuccio
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
January 12, 2024

Went for my free oil change but the time I left cost me $700 in fluid changes which should have been done before I bought the car More

by kevwht57
Recommend Dealer
Yes
Jan 13, 2024 -

Scranton GMC of Vernon responded

We're sorry to hear that your oil change service resulted in charges you weren't expecting. If you would like to speak with someone to discuss in more detail, we would be happy to take a look at what was completed and answer any specific questions or concerns you may have. You can reply back to this review (you can do so privately if you prefer) with your contact info and the best time for someone to contact you, or you can reach out to us when convenient for you. Thank you for your feedback, have a wonderful day!

January 12, 2024

Excellent service! Always polite and professional. Waiting room is very clean Great people and excellent service More

by MANZI.NANCY
Recommend Dealer
Yes
Employees Worked With
Service tech
January 12, 2024

The Service Center Employees were courteous and very knowledgeable. I was a bit confused about my car's diagnosis codes...but the technician who worked on my vehicle took the time to explain everything More

by LULUCULP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Vanderleeden! 5 stars
January 08, 2024

I appreciate no hard sell to buy additional services, the appointment was honored and car was serviced promptly More

by DaveL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
January 07, 2024

Frank is awesome! He listens and finds the best solution to the problem! Her deserves a raise More

by RICHARDLEVY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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