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2,002 Reviews of Scranton GMC of Vernon - Service Center
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May 15, 2021
Very professional, explained things in terms I understood. Clear description of needed work and parts. Clear estimate of cost of repairs. Everything completed as described for exactly the estimate understood. Clear description of needed work and parts. Clear estimate of cost of repairs. Everything completed as described for exactly the estimated cost. Would definitely use again and recommend. 5 stars! More
by emmbee4emmbee4
Verified CustomerEmployees Worked With
Jeff (service department)
May 15, 2021
I presented my discount coupons to Jeff my service advisor today, however, he said no need. My vehicle still had a complimentary service left from the purchase of my 2018 Buick Encore. Needless to s advisor today, however, he said no need. My vehicle still had a complimentary service left from the purchase of my 2018 Buick Encore. Needless to say that made me very happy. I was greeted immediately in the service bay by a nice young man whose name I failed to obtain and my Quality Vehicle Inspection and oil change was performed by Darnell Harrison. My washed and vacuumed car was returned to me within the hour. More
by Waterguy
Employees Worked With
Jeff, Service Advisor- Darnell Harrison, Technician
May 15, 2021
Excellent service All the employees in the service department we interacted with were knowledgeable and courteous Hope to continue as a loyal customer Plasant waiting area department we interacted with were knowledgeable and courteous Hope to continue as a loyal customer Plasant waiting area More
by mccarthycm
Employees Worked With
Other Employees :
Amanda Soucie, David Rogers, Ashley Corey
May 12, 2021
Scranton motors employs a very respectful, considerate and kind individual that processed my vehicle into service. The gentleman that processed me out was a lovely individual as well. and kind individual that processed my vehicle into service. The gentleman that processed me out was a lovely individual as well. More
by rose_hipps
Employees Worked With
Other Employees :
Not sure of the name of the employees that provided the services, David Rogers
May 12, 2021
Very nice experience, I love the customer care they give. The facility is aways clean. I believe the technicians are knowledgeable. I had my car serviced at other repair shops but this particular problem wa The facility is aways clean. I believe the technicians are knowledgeable. I had my car serviced at other repair shops but this particular problem was not solved. Lastly they finish up with a nice car wash. More
by Roz
Employees Worked With
Jeff Customer service. Profesional and friendly tech# 72814, Amanda Soucie
May 10, 2021
Called with an issue and got same day appointment to resolve. Worked with Service Manager, Rob. Prompt, courteous, professional. We’ve been clients of Scranton’s for many years and 8 vehicles. resolve. Worked with Service Manager, Rob. Prompt, courteous, professional. We’ve been clients of Scranton’s for many years and 8 vehicles. More
by STIMSONJAN
Employees Worked With
Rob, Service Manager
May 09, 2021
Purchased four vehicles from Scranton starting 1994. Five Star in every way . Not anymore. Scheduled service appointment for my 2012 Buick LaCrosse needing a Saturday appointment or weekday drop off with a c Star in every way . Not anymore. Scheduled service appointment for my 2012 Buick LaCrosse needing a Saturday appointment or weekday drop off with a courtesy vehicle. They no longer have courtesy vehicles (I was told) only rentals. I had to wait 2wk to have transmission fluid removed and replaced. Not even like we were waiting for a part.At appointment car wasn’t detailed as advertised. No it wasn’t raining. How would you rate this dealership? Staff was top notch. More
by Markeebo
Employees Worked With
Joshua Vescovi
May 09, 2021
Very Poor communication oil changed did not go well oil all over inside of door and engine compartment as well as cap for oil jug under hood Dealership management called me and apologized took care of all over inside of door and engine compartment as well as cap for oil jug under hood Dealership management called me and apologized took care of my truck and made things right everybody deserves a second chance so with that said they have made it right and I’m going to give this dealership another chance More
by smithe420
Employees Worked With
May 06, 2021
My experience for yesterday’s service was disappointing. The vehicle was returned with two large greasy complete handprints on the hood. This also took place on the last two services. While I requested it n The vehicle was returned with two large greasy complete handprints on the hood. This also took place on the last two services. While I requested it not to be washed, I don’t find the condition acceptable. This also took place on the last two services at this location. Based on the expense I don’t see the value of taking the vehicle to this location. I would welcome feedback as to what can be done about this extremely negative and disappointing experience. It the visible issues are detected it questions the work that was completed. Please advise if your thoughts. I look forward to the approach to address this. I can be reached at 860 490 4879 More
by Paul
Employees Worked With
David Rogers
