Scranton GMC of Vernon - Service Center

The service center at Scranton is top notch. I called in a panic yesterday about my tire going flat, and Ashley got me right in. they fixed the tire in no time. Everyone is always professional and courteous a panic yesterday about my tire going flat, and Ashley got me right in. they fixed the tire in no time. Everyone is always professional and courteous too. More

Good and prompt service very knowledgeable and professional. I brought my 2002 Cadillac Deville which was running rough and when it was ready I came to pick it up and it was driving as smooth as professional. I brought my 2002 Cadillac Deville which was running rough and when it was ready I came to pick it up and it was driving as smooth as ice again Good job to all parties involved! More

I had repairs done at Scranton on my Escalade Last I had repairs done at Scranton on my Escalade Last week ( I’m used to the service Dept Overcharging me But my last visit outrages I had repairs done at Scranton on my Escalade Last week ( I’m used to the service Dept Overcharging me But my last visit outrages More

My visit was professional, quick and ckean. The staff was AWESOME! This was my first visit and it was top notch service. This IS my preferred place for all my needs. AWESOME! This was my first visit and it was top notch service. This IS my preferred place for all my needs. More

I had a nail in my tire. It was not repairable where the nail was located. My other three tires needed to be changed. I had 36,500 miles. They had four tires in stock. They called me in 2 hrs that it was re nail was located. My other three tires needed to be changed. I had 36,500 miles. They had four tires in stock. They called me in 2 hrs that it was ready. They washed my vehicle. That was fast service. Awesome! Thank you! 😊👍 More

In a world full of people trying to shove things you don’t want down your throat it was a pleasure to work with Rob at this dealership I consider myself lucky . The man presented the vehicle I was inter don’t want down your throat it was a pleasure to work with Rob at this dealership I consider myself lucky . The man presented the vehicle I was interested in, and I was able to check it out uninhibited to make my own decision as to what my interests were. With my needs were as far as the vehicle goes. Ultimately that same day purchased the Silverado 1500 work truck . All the people there were friendly, they are finance person was most efficient, glad I went to Scranton motors More

Your service people treated me good. I was not happy with the process of diagnosis To take 2 hours to diagnose a master cylinder having a leak is unacceptable. At the rates you charge for labour I wou with the process of diagnosis To take 2 hours to diagnose a master cylinder having a leak is unacceptable. At the rates you charge for labour I would expect more professionalism when it comes to diagnosis. I understand from a business point of view you have to bill the mechanic's hours but I don't believe I should be charged for his inefficiencies. I believe being charged $600 to change the master cylinder and diagnosis it was just outrageous to me. The price of the master cylinder was fine as was the incidentals. When it comes to the quality of the work I would rate it only fair because the brakes still aren't a 100%. I fear bringing it back would only increase the diagnostics and labour charges against me. For these reasons I could not recommend your service department. More

Rob took care of the issue with no hesitation or questions. The service department was excellent and friendly. They were quick and expeditious with the service. questions. The service department was excellent and friendly. They were quick and expeditious with the service. More

We’re very accommodating and got me in very quickly which was appreciated so that I didn’t have to drive on the donut tire too long. Guys cleaned my car too which was great! was appreciated so that I didn’t have to drive on the donut tire too long. Guys cleaned my car too which was great! More