Scranton GMC of Vernon - Service Center

The service was on time, faster than estimated.The waiting area was very clean. I would recommend the Scranton sales and service to anyone. Thanks waiting area was very clean. I would recommend the Scranton sales and service to anyone. Thanks More

I generally show up without an appointment and they almost always fit me in. The staff is always friendly and the work performed is excellent. almost always fit me in. The staff is always friendly and the work performed is excellent. More

Had my oil changed, CUE screen replaced, and car detailed. Did a great job on all three. Very happy! Like having a new car again!! detailed. Did a great job on all three. Very happy! Like having a new car again!! More

Excellent service every time! Appointments are easy to make. The staff is very accommodating and friendly. I was given a loaner for the day so I would not be inconvenienced, and my car was delivered to make. The staff is very accommodating and friendly. I was given a loaner for the day so I would not be inconvenienced, and my car was delivered to my home! It doesn’t get better than that! More

It was kool they were very pleasant and supportive to the customers and very easy to talk to all across the board I look forward to future service with them keep up the good work guys customers and very easy to talk to all across the board I look forward to future service with them keep up the good work guys More

The staff of the service department are excellent. Knowledgeable, helpful, and kind. Scranton is lucky to have them on staff. Highly skilled and loyal to the customer and the company. A big thank you Knowledgeable, helpful, and kind. Scranton is lucky to have them on staff. Highly skilled and loyal to the customer and the company. A big thank you to David More

Disappointed. Would not honor their own Scranton oil change coupon for 8 quarts. Service mgr said my truck took more than 8. If you won't honor it why send it. I didn't think Scranton was a bait and swi change coupon for 8 quarts. Service mgr said my truck took more than 8. If you won't honor it why send it. I didn't think Scranton was a bait and switch type of dealership. More

Unfortunately other than Ashley who was very pleasant and my salesman Dave it was very difficult to actually reach anyone. I had an issue with the front end shimmying which ended up being tires. I was told t my salesman Dave it was very difficult to actually reach anyone. I had an issue with the front end shimmying which ended up being tires. I was told that I would have to pay for two as they were legal. I agreed to pay but wanted to upgrade the tires with some traction as the truck is 4 wheel drive but I was told that I could only get what was on the vehicle. I would have paid the difference but I wasn’t given the opportunity to do so. Now I have to bring them to a tire dealer and have them changed, again at my cost. More

Service writer, Ashley, took my call right at the end of the work day. Even though I said I'd call back in the morning, she told me not to and stayed through listening to my problem and scheduling my serv the work day. Even though I said I'd call back in the morning, she told me not to and stayed through listening to my problem and scheduling my service asap. I really appreciated her customer service. More

The service department was on time and communicated well. I was very pleased that my vehicle was washed. I don't think it was washed last time. I think their prices are a bit hight. Looking online the de I was very pleased that my vehicle was washed. I don't think it was washed last time. I think their prices are a bit hight. Looking online the dealer in Vernon charges 15% for comparable services. More