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Scranton GMC of Vernon
Vernon, CT
2,953 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,953 reviews
Verified Customer
August 31, 2022
Service provided a repair estimate of $11,000 which consisted of thousands of dollars in unnecessary parts and with labor charged at a higher-than-posted rate. Had the vehicle towed and repaired at ano consisted of thousands of dollars in unnecessary parts and with labor charged at a higher-than-posted rate. Had the vehicle towed and repaired at another shop where I felt valued as a customer and not just an open revenue source. I bought and serviced the vehicle here but after this experience, will no longer be a customer. Would not recommend Scranton GMC to anyone. More
by mike.davis.av8
Employees Worked With
August 31, 2022
Kayla met me in the lot and quickly got me to the vehicle I was looking for. Kayla's enthusiastic, knowledgable and personable approach quickly convinced me that Scranton Motors was the correct choice. The I was looking for. Kayla's enthusiastic, knowledgable and personable approach quickly convinced me that Scranton Motors was the correct choice. The Canyon looked and drove great. I brought my trade in and the appraisal was fast and very reasonable. Evan handled the deal like a true professional. Drove my new truck away from a dealer with excellent people and I'll recommend the Scranton Motors team to anyone. Thank you Kayla it was truly a pleasure! More
by patchesew
August 31, 2022
Best place to buy a car! Excellent service and the best staff! Couldn't be happier! James Carlin, Trevor Hamel and Evan Blanchette we're the absolute best! Highly recommend t Excellent service and the best staff! Couldn't be happier! James Carlin, Trevor Hamel and Evan Blanchette we're the absolute best! Highly recommend to anyone looking for a vehicle. More
by E1524
Employees Worked With
Other Employees :
Fred Nassiff, Trevor Hamel, Evan Blanchette, Eric Wright
August 31, 2022
Courteous. Quick service, I did not have to wait long for the job completion. Like the fact I get my car groomed, Quick service, I did not have to wait long for the job completion. Like the fact I get my car groomed, More
by Rcomizer2012
Employees Worked With
Advisor, based on receipt Shawn Butler
August 29, 2022
The service department is always excellent at Scaranton Motors. I've never had a problem with them. Motors. I've never had a problem with them. More
by CHAMMER1958
August 29, 2022
Great frachise,, good knowlegable people and fair pricing. I reccomend them as a place to do your car shopping. pricing. I reccomend them as a place to do your car shopping. More
by rltedoldi
Employees Worked With
Other Employees :
Meghan Scranton, Fred Nassiff, Evan Blanchette, Jeff Borovicka, Eric Wright, Jeffrey Mancuso
August 28, 2022
My Sierra was in for service due to hard transmission shifting between 2nd & 3rd gears. I owned an extended GMC sponsored warranty which covered the transmission (parts, labor, rental). There were sever shifting between 2nd & 3rd gears. I owned an extended GMC sponsored warranty which covered the transmission (parts, labor, rental). There were several issues during the 2 week service period that I wasn’t pleased with, however; I’ll only address my biggest concerns - keeping the client informed and potential liable costs. During the 2 week process I had to call daily to determine the status of work, warranty company / dealership discussions, and timelines for work being performed. One day I had to call 4 separate times before receiving a callback. Receiving a call at the end of the day to update me or discuss work status didn’t happen unless I initiated the call. As a customer I do not believe updating myself daily on the status is asking to much. A call or text with a simple status update would have kept me informed, allowed for questions and discussions and would have demonstrated quality customer service. Also, during the 2 week service time I was told on several occasions to provide a verbal approval to proceed ie dropping the transmission pan in the event there were labor charges not covered by the warranty. Reading my warranty contract, I did not believe I was liable for any costs. When I inquired at the dealership as to why I’d be liable, I never received a good reasons - so I called the warranty company. On three separate occasions I personally spoke with an appraisal technician at the warranty company. He explicitly told me my warranty fully covered all labor, parts and rental (10days) and that “everything” was covered under my warranty. However, the dealership continued to tell me there could be charges I “could be” liable for. More
by PETEARSENAULT
Employees Worked With
Frank Kern
August 28, 2022
Service dept. handled my air bag call back with quick,and complete ability,good to know for the future handled my air bag call back with quick,and complete ability,good to know for the future More
by RWALKER50
Employees Worked With
August 27, 2022
Outstanding service & attentiveness while leasing a new vehicle. Our sales representative, Kayla, was very thorough & truly listened to what we liked & what we needed. Excellent experience which encouraged vehicle. Our sales representative, Kayla, was very thorough & truly listened to what we liked & what we needed. Excellent experience which encouraged another family member to purchase their first vehicle during same visit. More
by Geemaj
