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Scranton GMC of Vernon
Vernon, CT
2,953 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,953 reviews
Verified Customer
October 01, 2022
The way my repair was handled from start to finish was very incompetent. It started with a quote of $1300+ for repairs that were actually covered under my extended warranty. Had I not personally called very incompetent. It started with a quote of $1300+ for repairs that were actually covered under my extended warranty. Had I not personally called the warranty company Scranton would’ve charged me $1300+. After that was resolved, I was told I would only owe my $50 deductible. Once work was completed, I was blindsided and given a bill of $117.36. The charges consisted of my $50 deductible and the remaining $67.36 was being passed onto me because the warranty company did not agree with the price of a part. That should NOT be the customers problem. I paid almost 3k for an extended warranty, The part is either covered or not covered. The company doesn’t come back to the customer and tell them they will only cover 90% and I’m responsible for 10%. That’s not how it works. The Manager simply told me he doesn’t write the warranty and offered to take the part out of my car if I would like. After demanding information and pricing for the part in question, as I was going to call the warranty company myself to get some resolution, I was magically all set and only responsible for my deductible with no explanation. Work was completed and I paid my deductible. I was then told they cannot release my car until they received payment from the warranty company. This has never been an issue before (and I usually have a rental which they want back right away. This time I was left without a rental). I had to wait an extra day because the warranty company didn’t pay the bill. I was then told the warranty company was not responding. Again, I had to do Scranton’s job and I called the warranty company. Within 5 minutes I found out they were still waiting on pricing. A “quote” was submitted and they needed a final bill. I had to add Scranton onto the call and thoroughly explain what a final bill was (not a quote). I had to call the warranty company back 2 more times to make sure everything was submitted so I could get my car back. The service department should have handled this matter not me. Lastly, I have been dealing with a ghost braking issue. This has been on-going for quite some time now (before my wheel bearing issue and oil cooler line issue). When I asked Sean what was done he told me that the repairs to those two issues may have resolved the ghost braking. It has NOTHING to do with those issues. So basically the service department dropped the ball and did nothing to fix an on-going issue with my car. Customer service was VERY unsatisfactory! More
by Agenna215
Employees Worked With
Other Employees :
Dealt mostly with Sean but spoke to Rob regarding the payment of $117.36., Ashley Corey
October 01, 2022
I have been coming to Scranton Cadillac 20 years. I have bought 4 Cadillacs from them. I will continue to be a loyal customer. I have bought 4 Cadillacs from them. I will continue to be a loyal customer. More
by Dr. Craig
September 27, 2022
You have the best Service ever Jeff is a manager who cares about the customer and Service cares about the customer and Service More
by Eaynehorvith
Employees Worked With
Other Employees :
David Rogers, Ashley Corey, Jeff Borovicka
September 26, 2022
We were just days before our anniversary vacation when my starter went in the truck. The service guys and mechanics went above and beyond to make sure we had my vehicle back in time for our trip. They didn’t starter went in the truck. The service guys and mechanics went above and beyond to make sure we had my vehicle back in time for our trip. They didn’t try to sell me on possible other maintenance needs - they focused on the problem and solved it, allowing for a stress free extended weekend! I can’t say thank you enough. I’ll never bring my beloved truck to any other :) More
by bServi
Employees Worked With
September 25, 2022
The dealership from from Fred on down do a great job, professional, responsible and complete. professional, responsible and complete. More
by KTRIPP.1
Employees Worked With
Other Employees :
Fred Nassiff, David Rogers, Ashley Corey
September 24, 2022
I have always had great customer service when coming to Scranton. They are transparent with prices and actually care about you and your vehicle. Scranton. They are transparent with prices and actually care about you and your vehicle. More
by jdorazio1030
Employees Worked With
Jeff Borovicka
