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Scranton GMC of Vernon

Vernon, CT

4.5
2,933 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,933 reviews

February 26, 2023

I had a very good satifation with the service rendered to me and will definitely recommend to someone else More

by michellomyke
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2023

Staff was friendly, professional and prompt. The waiting area was comfortable, clean and pleasant. Service was completed in the amount of time quoted. Car was washed and ready in great condition More

by mstenwick
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
February 25, 2023

Frank Kern did an excellent job insuring my navigation system problem was corrected. As far as Scranton Motors is concerned, a fix (replacing SD card) was available and they could have fixed the problem s More

by Sepulvedadom
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2023

Scranton Cadillac is an outstanding dealership. Everyone that we delt with was very knowledgeable and friendly. The service was great More

by p.jaeger
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Kayla Comarotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Blanchette
February 23, 2023

Took me in for recall repair right away. Gave me a shuttle ride to and from mall to kill the time during repair. More

by TEDD07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2023

The service at Scranton was excellent, very helpful personnel but mostly Frank. I would use Scranton service again. More

by EFILTEAU
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2023

Advisor told me would use my oil for oil change & then removed statement to less expectation More

by greg.hightower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Corey
Feb 24, 2023 -

Scranton GMC of Vernon responded

Greg, We apologize for the mixup with the oil during your recent visit. I have let the service manager know what happened. He will address it with his team so that they can be more attentive moving forward. Thank you for the feedback, have a great night.

February 22, 2023

Great service 👏 👍 👌 will be back 👌 👍 bring wife's vehicle next. Looking forward to seeing you More

by Nathan.scott
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
February 22, 2023

Dash wasn't reassembled correctly and my rear defrost was broken (wire hanging from the glass) after I picked up my vehicle. The rear cargo space has odd plastic bristles all over that I can only assume is f More

by Blockpounder83
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
No one looks familiar
Feb 23, 2023 -

Scranton GMC of Vernon responded

We are very sorry to hear about the issues you had after picking up your vehicle. Have you spoken with anyone regarding the additional issues? If you have not already spoken to someone, I would be happy to have someone reach out to you. Or if you prefer, please give us a call at 860-872-9145 at your convenience and ask to speak with Mike Conlon, who is our service department director. Thank you for taking the time to provide your feedback, we appreciate it. Have a great day and we hope to speak with you soon.

February 20, 2023

Mechanical work seems to be good so far. The trim work has broken plastic fasteners and gasket under hood not fully secured. I had to secure it back in place. They should have buckets of the More

by NeverBuyGMAgain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
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