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Scranton GMC of Vernon

Vernon, CT

4.5
2,941 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,941 reviews

November 14, 2020

Poor communication poor service for rock bottom price of $10.000 on an 07 Grand Prix even found parts not out back on completely unacceptable More

by THOMASBAILEY1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rogers
Dec 08, 2020 -

Scranton GMC of Vernon responded

Good Afternoon, I apologize that you had such a negative experience with our dealership! We take customer feedback very seriously. To that end, I have brought your feedback to the attention of management, and they would very appreciate the chance to speak with you directly to see if there is anything they can assist with. Would you mind responding to this review with the best method and time to contact you? Or, if you would rather not leave your information here, you can reach out directly to our GM, Fred Nassiff. He can be reached at fred@scrantonmotors.com or at 860-872-9145. Thank you for taking the time to provide your feedback.

November 14, 2020

Great Salesman Very Attentive If you come here you must buy with James 10/10. Thanks for all your help James you made the car buying process very nice and easy. More

by joel50000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2020

Excellent customer service. Everyone was very nice and helpful. I was greeted promptly and all of my questions were answered. I will definitely be coming back for all my future serving needs. More

by KENDELL.FERRARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Trevor Barbersek, David Rogers, Ashley Corey
November 12, 2020

This was by far the easiest vehicle I have ever bought. The whole process from start to finish was seem less. Dan was my sales representative, he was so knowledgeable and answered all my questions. I never More

by LINDSEY32204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2020

Thanks for every thing. Always feel that I am important when I am in service department. Thanks again. Will be back if anything needs to be done on my suv. More

by OLDETAVERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Malenfant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Amanda Soucie, Meghan Scranton, Fred Nassiff
November 12, 2020

Jeff was good but never called back like he said he would with updates. Cost went from free to 4K with little explanation and response More

by Yfz450rd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 08, 2020 -

Scranton GMC of Vernon responded

Please accept our apology for not being more communicative when you brought your vehicle in for service. You should have been contacted with updates as you were told you would be. I have brought your feedback directly to the Director of the service department, so he can address with the team and we can do better moving forward. He would be happy to speak with you directly if you have any additional issues or concerns, but we are unable to identify you based on your username. If you would like to speak to the Service Director, please give us a call at 860-872-9145 and ask to speak with Mike Conlon. Thank you again for the feedback.

November 11, 2020

Everyone is very helpful, friendly, courteous & professional. Scranton did great job with major problem with 2 day old truck. No problem with Dealership. I had a issue with GM taking way to long f More

by MM7717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Sierra Moses
November 11, 2020

The sale department is very responsive to our questions and prices are competitive. Service department is great they will follow up daily on the status of our car. More

by SDALENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
November 04, 2020

I was not happy that the TPMS relearn process was not performed. I do not have the necessary relearn tool needed to do it myself. More

by TRIPP_SYMMES
Recommend Dealer
Yes
Employees Worked With
David Rogers
Nov 11, 2020 -

Scranton GMC of Vernon responded

Mr. Symmes - I have reached out to our Service Department to get the particulars of the situation and make sure nothing was missed when your vehicle was serviced. However, I am more than happy to have the director of the service department call you directly if you think it would be more productive. That way you would have the opportunity to ask any specific questions you many have, including why the TPMA relearn was not performed. Please just respond to this review (privately, if you prefer) and let us know if you would like to be reached out to and what is the best time/number to reach you, Thank you for the feedback.

November 04, 2020

James was very helpful, and I am very pleased with the service I got and will be back for sure couldn’t ask for a better experience More

by BUDDACARLIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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