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Scranton GMC of Vernon

Vernon, CT

4.5
2,941 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,941 reviews

January 26, 2021

It was an important decision in my life, it was made possible by someone (David) that was understanding to my needs and my questions were so well answered to my insecurities. Thank you. More

by MSIBLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne
January 26, 2021

Amanda is always extremely friendly, open, and upfront. All work is always completed timely with no issues. It’s great to have them in town. More

by ereguin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
January 26, 2021

Quick, efficient and helpful service. Additionally, they seemed to have strong covid protocols in place and the facilities were clean and safe. A pleasure to have service done there. More

by DD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Trevor Barbersek, David Rogers, Ashley Corey
January 24, 2021

Service was great as always, never got the complimentary wash though maybe it was too cold outside. Lol. Can we have shorter time for oil changes More

by KEVINKING11011
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey
January 23, 2021

Arrived at Scranton for my appointment at 8:00 AM. I was greeted by a service representative who directed me my service person. Servicce was excellent with great customer service! Very courteous, knowledgea More

by marc_leesr
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Zhilyaev, David Rogers
January 21, 2021

Went there to have my transmission serviced on my work truck and as always they knocked it out quickly knowing that I can't be with out the truck to long David the service advisor was very helpful in fu More

by Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
January 21, 2021

Great service! We drove 2 hours to pick up a vehicle, Jeff and the staff were excellent. Very easy process. Highly recommend this dealership to everyone. More

by HAYLEY.FRASER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Mancuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

Excellent dealership. Bought 2 beautiful Cadillacs there recently and the sales staff is great! Also the service is top notch. They are thorough and courteous and always make sure we’re happy with whatever More

by Jpappas61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Amanda Soucie, Meghan Scranton, Trevor Barbersek, David Rogers, Ashley Corey
January 20, 2021

Scranton Motors has been, far and above,fair with me. When my car would not start in a parking lot, Scranton Motors immediately sent out a mechanic to get me started. I drove home and the morning my ca More

by JOHNANDSANDY1124
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff - fantastic!, Trevor Barbersek
January 20, 2021

Received price 3 times for my 2nd oil change and tire rotation , work was fine, when I go to pick it up the price increased from $120 to $136. Asst. Service manager,Oscar, tells me "the price is the pri More

by TPOWERS20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ocsar
Feb 02, 2021 -

Scranton GMC of Vernon responded

Good Afternoon, I'm so sorry that you were given differing prices when you had your oil changed. This is the first time I have seen that feedback, so I looped in Mike Conlon, the service department director, and he confirmed that oil changes have a set price regardless of the vehicle (unless it is a diesel). He asked that I extend his apologies as well, and to let you know that he will be following up with Oscar to make sure this confusion doesn't continue to happen. We can certainly understand how all the mixed messages made it seem as though you were being misled or intentionally overcharged, but I assure you that is not the case. If you would like to speak to Mike as well, he is happy to discuss with you further. You can either give us a call at 860-872-9145, and ask for Mike Conlon, or if it's more convenient, I can have Mike reach out to you - just respond to this review (privately if you prefer) with your full name and and the best time/method to contact you, and I will see that he gets the message and reaches out to you. Again, please accept our apology for the confusion, and our thanks for taking the time to give us your honest feedback about your experience. Take care, and have a great day.

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