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Scranton GMC of Vernon

Vernon, CT

4.5
2,941 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,941 reviews

February 02, 2021

Everything worked out Amanda was very helpful she made calls and communicated well hopefully I deal with her again. The waiting area was clean and everyone was friendly. More

by BLISHDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
February 01, 2021

As always the service department is very professional and helpful. I can’t say enough about the service and customer care, they always treat you like your important. More

by djfaneuf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
January 31, 2021

The service staff at Scranton are simply the best. Every experience with them has been excellent. My schedule is hectic so their attention to my time is greatly appreciated. Very highly recommended. More

by DTSHAPARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Trevor Barbersek, David Rogers, Ashley Corey
January 30, 2021

Great service department to do business with. Quick and friendly. They kept me up to date during my visit. Would definitely recommend them for service. More

by Rsteeler67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Trevor Barbersek, David Rogers, Ashley Corey
January 30, 2021

David was excellent, he was answering me all my questions. The financial staff I believe his name was chris, has a speech problems and appeared he was uncomfortable in some occasions when I asked h More

by MARISOL TROMLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Trevor Barbersek
Feb 04, 2021 -

Scranton GMC of Vernon responded

Marisol, We are thrilled to hear that you had such a wonderful experience with David! As far as your interaction with Chris, we're very sorry that it was an uncomfortable one. I brought your comments to our GM, and he would very much like the chance to speak with you more about it. Would it be okay with you if he gave you a call? If you wouldn't mind replying to this review to let us know, and when would be the best time to call, he would really appreciate it. Thank you so much for taking the time to provide your feedback.

January 30, 2021

Sierra Moses is a very good sales person and made sure I got exactly what I wanted, from test drive to delivery. I would do business with her again More

by JSMILLIKEN1
Friendliness
Recommend Dealer
Yes
Employees Worked With
Trevor Barbersek, Sierra Moses
January 30, 2021

Always a pleasant experience at Scranton Motors. Someone always greets you and opens your car door. The wait in waiting room is always a reasonable amount of the me and everything is done satisfactorily. Ch More

by Kat maffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
January 30, 2021

James was great! Super easy to work with and went above and beyond for us. We stopped by without an appointment at the end of his shift, and he stayed more than two hours later to make sure we were taken c More

by jesslravenelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne
January 30, 2021

Worst service ever I wouldn't recommend this place to a dead person got scammed out of $1400 dollars they used process of elimination to find out what was wrong with truck very unhappy More

by Bigdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rogers
Feb 01, 2021 -

Scranton GMC of Vernon responded

We just posted the response below to your review on Google, I will repost it here for your convenience. ------ I apologize for the delay in responding to your review, I wanted to speak to the service director personally to get all the relevant details. After speaking with Rob (the service manager you spoke to) and reviewing the phone calls with our service department, we believe we found where the confusion came from. When you came in to have your remote starter checked out, it was determined that the BCM module was defective, possibly due to the low voltage, and was not related to the battery replacement on your previous visit. Because the vehicle was out of warranty, you were quoted a price of $685 +tax to fix the BCM. The $450 you were quoted was to fix the starter if you opted to do that as well (which we did not end up doing). So when you authorized the BCM to be fixed, you authorized the $685 +tax, not $450 +tax. I apologize if the different dollar figures led to some confusion and feeling as though you were overcharged. If you would like to speak to our Service Director, he would be happy to discuss with you further. We are also more than happy to send you the call recording itself if you would like. If you would like to pursue either of these options, please just give us a call at 860-872-9145, and ask for Mike Conlon. Or if you prefer, I can have Mike reach out to you - simply respond to this review and let us know the date & time that is most convenient , and I will have him reach out to discuss further. Again, our sincere apologies for the confusion. Thank you and have a great day.

January 30, 2021

Thank you David for your compassion and diligence in assistancing me with my car diagnosis. Without your help I would never be able to stand against the used auto dealer that I purchased my faulty car More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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