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Scranton GMC of Vernon

Vernon, CT

4.4
2,976 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,976 reviews

April 30, 2021

There was no waiting to check in. The customer lounge was very nice. The wait was no longer than my expectations. The service advisor stepped me through the process so I understood everything about the servi More

by DAVID@LADIZKILAW.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2021

Very good fast service friendly people will go there again. Great place to go recommend it to sum one else very impressed ok ok ok More

by Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, David Rogers, Ashley Corey
April 29, 2021

David provided great service and was sure to get my vehicle in and out quickly. Professional and friendly and kept me informed on progress the whole time. More

by Melanie.Morrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 29, 2021

My box van was returned to me with a oily step, dirty rubber floor and a loose battery cable. I am surprised it made it home. More

by TKIACOBONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Conlon
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Scranton GMC of Vernon responded

I am so sorry to hear about the condition your van was in when it was returned to you! That is certainly not up to the standard we aim to maintain. I have brought your feedback to the Service Director so that he is aware that this happened, and can address with the staff to make sure this does not continue to happen. He would like to extend his apologies as well, and would be happy to discuss with you further if you would like. However, I am unable to locate your customer information based on your screen name, so if you would like to speak with him as well, please respond to this review (you can do so privately if you prefer) with your full name/contact number and the best time to contact you. Thank you for the feedback. We obviously wish it reflected a positive experience, but we appreciate the honesty so we can address the issue and do better in the future. Thanks again, and have a great day.

April 29, 2021

The service people were very friendly and prompt. I have been a customer for a very long time and was upset the last time at the large increase in the price pf the oil change. I was told the next one (that More

by flowerladysue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
May 03, 2021 -

Scranton GMC of Vernon responded

Good Morning, I am very sorry that you had a negative experience on your last visit. We would like to take a look at your file and get to the bottom of why you were charged more than you were expecting. Can you respond to this review with your full name and contact info? You can do so privately if you prefer. That way we can dig a little deeper and figure out what happened. Thank you for the feedback, and we hope to have the opportunity to get this all straightened out for you. Have a great day!

April 28, 2021

By far the easiest car sales I’ve experienced. No pressure. Followed through on everything. We will highly recommend Scranton Motors! We will be back! More

by CYOUNG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sierra Moses
April 28, 2021

James Mangene always takes good care of me. Even though an oil change at Scranton costs more than at Jiffy Lube, I appreciate the vacuuming and car wash as I am a senior person. More

by JANETPASTULA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mangene, Ashley Corey
April 28, 2021

Rob Horton was extremely professional and accommidating. The entire staff was great. We love our new Tahoe and look forward to doing more business there. More

by WALTNORRIV
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Horton
April 28, 2021

Very polite, and helpful. Scheduling was easy and without problems. Able to provide courtesy car as well. Expensive and car was not washed as requested . More

by Lavenburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
April 27, 2021

Fantastic! Dave worked out the problem with my vehicle and found it was under manufacturer warranty. He saved me a ton of money! THANK YOU!!!! More

by LORIANNKOWAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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